Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Consulting Internet Publishing 40

Disaster Zone

NOVEMBER 3, 2021

American Airlines had 2,000 flights canceled this past weekend

Airlines 109

Airlines Logistics 109

Behavior Group

NOVEMBER 3, 2020

ICO fines British Airways, data breach, cyber attack An ICO investigation found that the airline was processing a significant amount of personal data without adequate security… Continue reading.

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Airlines Security 52

Behavior Group

AUGUST 19, 2019

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Airlines Vulnerability Security 52

Plan B Consulting

SEPTEMBER 29, 2017

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines.

Airlines 52

Airlines Consulting Travel Security 52

Business Resilience Decoded

DECEMBER 19, 2019

"Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., Business Resilience Decoded: www.drj.com/decoded/ twitter.com/BRDecoded "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co., Contact Yumiko Sato at: sato.y9yk@jal.com [link]. Contact Noriyuki Sakamoto at: noriyuki.sakamoto@tokiorisk.co.jp [link].

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Airlines Resilience Consulting 28

Alternative Resiliency Services Corp

APRIL 23, 2020

Two examples are child abductions and airline crashes. Similarly, airline crash odds range from 0.0000185% to 0.0000091%, and more people walk away than we think. Flash ! COVID is in the news! How could it not be? Our world is changed.

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Resilience Airlines Risk Reduction Risk Management 130

Pure Storage

JUNE 16, 2022

In one of the most memorable moments of the event, Rene Lopez, Managing Director, Infrastructure, Delta Airlines, went wonderfully off script, sharing his real-world perspective on Evergreen. . “I

Airlines 52

Airlines Architecture Government Marketing 52

Marketpoint Recall

MARCH 26, 2019

On March 10, Ethiopian Airlines flight ET302 crashed outside Addis Ababa shortly after takeoff, killing all 157 passengers on board. That narrative is being pushed by other airlines, media, employees and airplane safety advocates like Captain Chesley “Sully” Sullenberger.

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Airlines Crisis Management Communications Manufacturing 52

Plan B Consulting

JULY 31, 2014

Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. Pan Am, the US airline, failed not long after the Lockerbie crash.

Airlines 52

Airlines Consulting Government Travel 52

Erwood Group

APRIL 7, 2022

Several years ago, I was consulting for a major airline assisting some of the IT teams to develop Disaster Recovery Plans, getting them to move beyond tabletop walkthroughs and doing “functional” exercises, as well as documenting the exercise to get credit during an audit.

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Failover Audit Airlines Application 52

Plan B Consulting

MARCH 27, 2015

Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. A number of airlines have now announced that they are going to follow the British Airways procedure.

Airlines 52

Airlines Consulting Authorization Media 52

Plan B Consulting

APRIL 5, 2022

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

Consulting 52

Consulting Hazard Airlines Strategic 52

Plan B Consulting

APRIL 5, 2022

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

Consulting 52

Consulting Hazard Airlines Strategic 52

Plan B Consulting

JUNE 7, 2017

Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. British Airways is a reasonably well-run airline and their profits last year were twice of similar sized airlines, so they must be doing something right. This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation.

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Outage Airlines Consulting Travel 40

Plan B Consulting

APRIL 2, 2014

This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing.

Airlines 52

Airlines Consulting Authorization Media 52

Pure Storage

DECEMBER 20, 2021

Similar to an airline pilot running a pre-flight checklist, pre-race sensor tests are performed by a data engineer, including calibration checks and tuning for conditions of each track.

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Airlines Alert Strategic Communications 87

Emergency Planning

MARCH 11, 2020

Based on SARS 2003 and early infection rates, a projection for the effect of Covid-19 on the airlines shows a dip for six to nine months (Pearce 2020). It is now more than ten years since there was a general push to induce countries to plan for pandemics (WHO 2005).

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Emergency Planning Tourism Hospitality Entertainment 130

Pure Storage

FEBRUARY 24, 2022

These services are also used by airlines, insurance companies, agricultural agencies, transportation services, freight companies, and event organizers. Airlines also use it to predict wind patterns and map the most fuel-efficient routes for their aircraft.

Healthcare 52

Healthcare Airlines Retail Insurance 52

Plan B Consulting

JANUARY 17, 2022

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

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Consulting Hospitality Airlines Media 56

Plan B Consulting

JANUARY 17, 2022

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

Consulting 56

Consulting Hospitality Airlines Media 56

everbridge

FEBRUARY 23, 2022

Since 2020, airline travel has declined with thousands of canceled flights and hundreds of grounded planes. Business travel has long been essential to organizations looking to triumph across national and international landscapes.

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Travel Risk Management Airlines Transportation 64

arunpraka shray

JANUARY 28, 2020

The Lead cabin attendant knew that her airline served French press to this class of pax, but no green tea.

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Airlines Application Management 52

Plan B Consulting

DECEMBER 13, 2021

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.

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Consulting Airlines Outage Continuity Professionals 52

Plan B Consulting

DECEMBER 13, 2021

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.

Consulting 52

Consulting Airlines Outage Continuity Professionals 52

Plan B Consulting

MARCH 22, 2019

This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash.

Communications 52

Communications Consulting Airlines Advertising 52

Security Industry Association

JUNE 8, 2021

The joint letter came on the heels of a request to President Biden from the airline, travel, security and biometrics sectors, as well as the U.S. SILVER SPRING, Md. –

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Security Airlines Government Travel 52

Online Computers

OCTOBER 8, 2021

According to Akamai Security, credential stuffers readily swiped not just bank details and personal data, but even rewards from retail and loyalty programs, such as gas cards, hotel stays, and airline miles.

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Banking Airlines Authentication Retail 52

Plan B Consulting

AUGUST 30, 2019

Lesson 8 – The lady involved in this incident said she regularly flies British Airways, as she sees them as a premier brand and would rather pay the extra money than go with a budget airline. When brands don’t adhere to their values and cost point, your relationship with them can be severely damaged, and you may switch to another brand or go with a low-cost airline as it is not worth paying the extra.

Consulting 40

Consulting Airlines Communications Emergency Planning 40

Security Industry Association

MAY 28, 2021

Speakers: Nick Miller, regional vice president, strategic accounts, Guidepost Solutions, LLC Jay Oros, senior manager, corporate services, Southwest Airlines JC Powell, vice president of sales, Boon Edam Inc.

Security 52

Security Airlines Technology Strategic 52

Security Industry Association

MAY 27, 2021

The joint letter came on the heels of a request to President Biden from the airline, travel, security and biometrics sectors, as well as the U.S. Proposed Ordinance Would Criminalize Use of Common Consumer Products. SILVER SPRING, Md. –

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Security Retail Airlines Technology 52

Plan B Consulting

MAY 28, 2018

The public have short memories; how many times have we said we are never going to fly using X airline again, only to find ourselves on the same airline three months later? In the midst of TSB’s ongoing online banking meltdown, Charlie shares his thoughts on how the organisation has been managing the communications aspect of the incident.

Banking 40

Banking Consulting Airlines Communications 40

Plan B Consulting

AUGUST 24, 2018

We tend to forget and start to ignore these kinds of campaigns, in the same way we have a habit of ignoring airline safety briefs. This week Charlie looks at Brexit and the role of the business continuity manager. At lunchtime yesterday, I asked everyone in the office whether there was a specific subject I should be writing this bulletin on. There weren’t any sensible suggestions this week!

Consulting 40

Consulting Airlines Logistics Government 40

Plan B Consulting

FEBRUARY 16, 2018

Sites which can be switched on during an incident are called dark sites and have been ready for a long time for the airline industry, who switch them on if they have an aircraft crash. Charlie looks at the Russell Hume meat scandal, including the organisation’s response and the implications of having a single supplier for one of your key products. This week I thought I would take a break from promoting 3gBC and provide some observations on the Russell Hume meat scandal.

Consulting 40

Consulting Airlines Media Government 40

Plan B Consulting

MAY 22, 2015

United Airlines broke David’s Taylor Guitar during a flight and after spending nine months trying to get compensation from the company, wrote the song ‘United Breaks Guitars’ which went viral with millions of hits on YouTube.

Consulting 52

Consulting Airlines Outsourcing Crisis Management 52

Plan B Consulting

JANUARY 11, 2019

I can understand that it is difficult to communicate accurate information to airport customers when you don’t know how long the delay is going to be, when there are multiple airlines involved and the message needs to be repeated frequently for the public. This week Charlie shares his thoughts on the recent drone incidents at Heathrow and Gatwick airport.

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Consulting Airlines Hazard Outage 40

Plan B Consulting

DECEMBER 7, 2018

So, the first lesson is that if you are a hotel chain, airline or travel booking service, you are at an increased risk of being hacked by government intelligence services. This week, Charlie discusses the Marriott hotel hack and how you can prepare your organisation for a potential data breach. You couldn’t have missed the Marriott hotel’s cyber breach and the possible loss of up to 500 million customer records in the news last week.

Consulting 40

Consulting Travel Airlines Publishing 40

Plan B Consulting

JULY 28, 2017

What is a playbook and do you need one? In this blog post, I am going to describe what is a playbook and then give examples of two different types. What is a playbook?

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Consulting Airlines Response Plan Disaster Recovery 52

Titan Data Services

SEPTEMBER 23, 2009

“If we were hit with a direct shot from an airliner, engineers have estimated the foundation would move just a quarter of an inch,” Hamra said. by: ROBERT EVATT World Staff Writer. Wednesday, September 23, 2009. 9/23/2009 8:25:47 AM. When Titan owner Jeff Hamra says his company is dedicated to keeping other businesses’ data secure, you can look around his building and see he isn’t kidding around. The Tulsa-based company’s facility at 8544 E. 11th St.

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Airlines Disaster Recovery Backup Security 40

Plan B Consulting

NOVEMBER 29, 2019

United Airlines when they dragged a passenger, David Dao Duy Anh, off one of their planes, were only able to get the story of the front page by compensating him. Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications.

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Communications Consulting Airlines Media 40