United Airlines Incident – Some different thoughts!

Plan B Consulting

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. The impact for United Airlines will be in lost reputation and cash.

The Logistics of Flying People from Place to Place Can Be Broken

Disaster Zone

American Airlines had 2,000 flights canceled this past weekend

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ICO fines British Airways £20 million for data breach affecting 400,000-plus customers

Behavior Group

ICO fines British Airways, data breach, cyber attack An ICO investigation found that the airline was processing a significant amount of personal data without adequate security… Continue reading.

British Airways under fire for leaking passenger info in links

Behavior Group

Is this the end of Ryanair?

Plan B Consulting

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines.

Sato - Sakamoto 035

Business Resilience Decoded

"Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., Business Resilience Decoded: www.drj.com/decoded/ twitter.com/BRDecoded "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co., Contact Yumiko Sato at: sato.y9yk@jal.com [link]. Contact Noriyuki Sakamoto at: noriyuki.sakamoto@tokiorisk.co.jp [link].

COVID, Meet Cognitive Bias. CB, Meet COVID. You Two Have Much to Talk About!

Alternative Resiliency Services Corp

Two examples are child abductions and airline crashes. Similarly, airline crash odds range from 0.0000185% to 0.0000091%, and more people walk away than we think. Flash ! COVID is in the news! How could it not be? Our world is changed.

Highlights from Pure//Accelerate techfest22

Pure Storage

In one of the most memorable moments of the event, Rene Lopez, Managing Director, Infrastructure, Delta Airlines, went wonderfully off script, sharing his real-world perspective on Evergreen. . “I

Boeing is doing crisis management all wrong – here’s what a company needs to do to restore the public’s trust

Marketpoint Recall

On March 10, Ethiopian Airlines flight ET302 crashed outside Addis Ababa shortly after takeoff, killing all 157 passengers on board. That narrative is being pushed by other airlines, media, employees and airplane safety advocates like Captain Chesley “Sully” Sullenberger.

31/07/2014 What can we learn from flight MH17?

Plan B Consulting

Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. Pan Am, the US airline, failed not long after the Lockerbie crash.

Why We Exercise Part 2 of 2

Erwood Group

Several years ago, I was consulting for a major airline assisting some of the IT teams to develop Disaster Recovery Plans, getting them to move beyond tabletop walkthroughs and doing “functional” exercises, as well as documenting the exercise to get credit during an audit.

27/03/2015 A Threat From Within

Plan B Consulting

Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. A number of airlines have now announced that they are going to follow the British Airways procedure.

Scenario-specific Crisis Level Plans

Plan B Consulting

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

Scenario-specific Crisis Level Plans

Plan B Consulting

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

The British Airways IT Outage – An Alternative View

Plan B Consulting

Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. British Airways is a reasonably well-run airline and their profits last year were twice of similar sized airlines, so they must be doing something right. This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation.

02/04/2014 Mystery of flight MH370

Plan B Consulting

This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing.

How Formula 1 Car Sensors Create Data at Every Turn

Pure Storage

Similar to an airline pilot running a pre-flight checklist, pre-race sensor tests are performed by a data engineer, including calibration checks and tuning for conditions of each track.

Covid-19: Elements of a Scenario

Emergency Planning

Based on SARS 2003 and early infection rates, a projection for the effect of Covid-19 on the airlines shows a dip for six to nine months (Pearce 2020). It is now more than ten years since there was a general push to induce countries to plan for pandemics (WHO 2005).

10 Times Agile Data Delivered Breakthroughs

Pure Storage

These services are also used by airlines, insurance companies, agricultural agencies, transportation services, freight companies, and event organizers. Airlines also use it to predict wind patterns and map the most fuel-efficient routes for their aircraft.

Verisimilitude and its Importance in Exercises

Plan B Consulting

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

Verisimilitude and its Importance in Exercises

Plan B Consulting

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

Duty of Care for Business Travelers

everbridge

Since 2020, airline travel has declined with thousands of canceled flights and hundreds of grounded planes. Business travel has long been essential to organizations looking to triumph across national and international landscapes.

The discerning customer

arunpraka shray

The Lead cabin attendant knew that her airline served French press to this class of pax, but no green tea.

Storm Arwen: Lessons Re-Identified?

Plan B Consulting

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.

Storm Arwen: Lessons Re-Identified?

Plan B Consulting

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.

Using Dark Websites for Crisis Communication – Three Case Studies

Plan B Consulting

This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash.

Baltimore City Council Votes to Approve Extreme Ban on Facial Recognition

Security Industry Association

The joint letter came on the heels of a request to President Biden from the airline, travel, security and biometrics sectors, as well as the U.S. SILVER SPRING, Md. –

Credential stuffing: What is it, and why is it dangerous for your business?

Online Computers

According to Akamai Security, credential stuffers readily swiped not just bank details and personal data, but even rewards from retail and loyalty programs, such as gas cards, hotel stays, and airline miles.

Lessons Learned from British Airways: Emergency Landing in Valencia

Plan B Consulting

Lesson 8 – The lady involved in this incident said she regularly flies British Airways, as she sees them as a premier brand and would rather pay the extra money than go with a budget airline. When brands don’t adhere to their values and cost point, your relationship with them can be severely damaged, and you may switch to another brand or go with a low-cost airline as it is not worth paying the extra.

Three Access Control Sessions at ISC West That You Can’t Miss

Security Industry Association

Speakers: Nick Miller, regional vice president, strategic accounts, Guidepost Solutions, LLC Jay Oros, senior manager, corporate services, Southwest Airlines JC Powell, vice president of sales, Boon Edam Inc.

Baltimore City Council Advances Extreme Ban on Facial Recognition Tech for Personal, Business Use

Security Industry Association

The joint letter came on the heels of a request to President Biden from the airline, travel, security and biometrics sectors, as well as the U.S. Proposed Ordinance Would Criminalize Use of Common Consumer Products. SILVER SPRING, Md. –

A review of TSB’s communications in response to their failed IT upgrade

Plan B Consulting

The public have short memories; how many times have we said we are never going to fly using X airline again, only to find ourselves on the same airline three months later? In the midst of TSB’s ongoing online banking meltdown, Charlie shares his thoughts on how the organisation has been managing the communications aspect of the incident.

Deal or No Deal

Plan B Consulting

We tend to forget and start to ignore these kinds of campaigns, in the same way we have a habit of ignoring airline safety briefs. This week Charlie looks at Brexit and the role of the business continuity manager. At lunchtime yesterday, I asked everyone in the office whether there was a specific subject I should be writing this bulletin on. There weren’t any sensible suggestions this week!

Russell Hume Production Shutdown – Some Observations

Plan B Consulting

Sites which can be switched on during an incident are called dark sites and have been ready for a long time for the airline industry, who switch them on if they have an aircraft crash. Charlie looks at the Russell Hume meat scandal, including the organisation’s response and the implications of having a single supplier for one of your key products. This week I thought I would take a break from promoting 3gBC and provide some observations on the Russell Hume meat scandal.

22/05/2015 Sorry Seems to be the Hardest Word

Plan B Consulting

United Airlines broke David’s Taylor Guitar during a flight and after spending nine months trying to get compensation from the company, wrote the song ‘United Breaks Guitars’ which went viral with millions of hits on YouTube.

Drones & Airports

Plan B Consulting

I can understand that it is difficult to communicate accurate information to airport customers when you don’t know how long the delay is going to be, when there are multiple airlines involved and the message needs to be repeated frequently for the public. This week Charlie shares his thoughts on the recent drone incidents at Heathrow and Gatwick airport.

What lessons can we learn from Marriott’s response to their Cyber Breach?

Plan B Consulting

So, the first lesson is that if you are a hotel chain, airline or travel booking service, you are at an increased risk of being hacked by government intelligence services. This week, Charlie discusses the Marriott hotel hack and how you can prepare your organisation for a potential data breach. You couldn’t have missed the Marriott hotel’s cyber breach and the possible loss of up to 500 million customer records in the news last week.

What is a playbook and do you need one?

Plan B Consulting

What is a playbook and do you need one? In this blog post, I am going to describe what is a playbook and then give examples of two different types. What is a playbook?

Bunker Mentality

Titan Data Services

“If we were hit with a direct shot from an airliner, engineers have estimated the foundation would move just a quarter of an inch,” Hamra said. by: ROBERT EVATT World Staff Writer. Wednesday, September 23, 2009. 9/23/2009 8:25:47 AM. When Titan owner Jeff Hamra says his company is dedicated to keeping other businesses’ data secure, you can look around his building and see he isn’t kidding around. The Tulsa-based company’s facility at 8544 E. 11th St.

Crisis Communications – A Dark Art?

Plan B Consulting

United Airlines when they dragged a passenger, David Dao Duy Anh, off one of their planes, were only able to get the story of the front page by compensating him. Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications.