article thumbnail

Airline FUBAR in 2022

Disaster Zone blog

Airlines are a major component of our transportation system

article thumbnail

United Airlines Incident – Some different thoughts!

Plan B Consulting

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. The impact for United Airlines will be in lost reputation and cash.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

United Airlines Incident – Some different thoughts!

Plan B Consulting

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. The impact for United Airlines will be in lost reputation and cash.

article thumbnail

The Logistics of Flying People from Place to Place Can Be Broken

Disaster Zone

American Airlines had 2,000 flights canceled this past weekend

Airlines 109
article thumbnail

How Data Can Take Some Hassle Out of Holiday Travel

Pure Storage

million bags lost by US airlines in 2022, checking a bag can feel like a big leap of faith. Alaska Airlines is allowing customers to purchase electronic bag tags so they can check in their bags via the airline’s mobile app and skip check-in lines entirely.

Travel 75
article thumbnail

Contingency Planning for Airports

Business Resilience Decoded

Episode 35: "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., Business Resilience Decoded: www.drj.com/decoded/ twitter.com/BRDecoded Episode 35: "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co.,

article thumbnail

Sato - Sakamoto 035

Business Resilience Decoded

"Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., Business Resilience Decoded: www.drj.com/decoded/ twitter.com/BRDecoded "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co., Contact Yumiko Sato at: sato.y9yk@jal.com [link]. Contact Noriyuki Sakamoto at: noriyuki.sakamoto@tokiorisk.co.jp [link].

article thumbnail

British Airways under fire for leaking passenger info in links

Behavior Group

article thumbnail

Succeeding Amid Persistent Change as an Autonomous Digital Enterprise

BMC

Take Southwest Airlines (SWA) as a cautionary tale. The airline is reacting by providing frequent-flyer points to customers affected, launching a new sale to entice customers to fly with them again, and providing bonuses to impacted employees as part of their apology tour.

article thumbnail

Is this the end of Ryanair?

Plan B Consulting

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines.

article thumbnail

Is this the end of Ryanair?

Plan B Consulting

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines.

article thumbnail

COVID, Meet Cognitive Bias. CB, Meet COVID. You Two Have Much to Talk About!

Alternative Resiliency Services Corp

Two examples are child abductions and airline crashes. Similarly, airline crash odds range from 0.0000185% to 0.0000091%, and more people walk away than we think. Flash ! COVID is in the news! How could it not be? Our world is changed.

article thumbnail

31/07/2014 What can we learn from flight MH17?

Plan B Consulting

Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. Pan Am, the US airline, failed not long after the Lockerbie crash.

article thumbnail

31/07/2014 What can we learn from flight MH17?

Plan B Consulting

Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. Pan Am, the US airline, failed not long after the Lockerbie crash.

article thumbnail

27/03/2015 A Threat From Within

Plan B Consulting

Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. A number of airlines have now announced that they are going to follow the British Airways procedure.

article thumbnail

27/03/2015 A Threat From Within

Plan B Consulting

Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. A number of airlines have now announced that they are going to follow the British Airways procedure.

article thumbnail

Boeing is doing crisis management all wrong – here’s what a company needs to do to restore the public’s trust

Marketpoint Recall

On March 10, Ethiopian Airlines flight ET302 crashed outside Addis Ababa shortly after takeoff, killing all 157 passengers on board. That narrative is being pushed by other airlines, media, employees and airplane safety advocates like Captain Chesley “Sully” Sullenberger.

article thumbnail

PagerDuty Ecosystem Highlights at AWS re:Invent 2022 – Check Out Our Partnerships, AWS Integrations, and Win Prizes! by May Tong

PagerDuty

Collect stamps from each booth for a chance to win prize bundles, including Amazon, Airbnb, and airline gift cards, Nintendo Switch Lites, and more! This blog was co-authored by Carrie Lacina and May Tong from Technology Ecosystem. Are you attending AWS re:Invent this year?

article thumbnail

Why We Exercise Part 2 of 2

Erwood Group

Several years ago, I was consulting for a major airline assisting some of the IT teams to develop Disaster Recovery Plans, getting them to move beyond tabletop walkthroughs and doing “functional” exercises, as well as documenting the exercise to get credit during an audit.

article thumbnail

The British Airways IT Outage – An Alternative View

Plan B Consulting

Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. British Airways is a reasonably well-run airline and their profits last year were twice of similar sized airlines, so they must be doing something right. This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation.

Outage 40
article thumbnail

The British Airways IT Outage – An Alternative View

Plan B Consulting

Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. British Airways is a reasonably well-run airline and their profits last year were twice of similar sized airlines, so they must be doing something right. This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation.

Outage 40
article thumbnail

02/04/2014 Mystery of flight MH370

Plan B Consulting

This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing.

article thumbnail

02/04/2014 Mystery of flight MH370

Plan B Consulting

This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing.

article thumbnail

Scenario-specific Crisis Level Plans

Plan B Consulting

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

Hazard 52
article thumbnail

Scenario-specific Crisis Level Plans

Plan B Consulting

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

Hazard 52
article thumbnail

Scenario-specific Crisis Level Plans

Plan B Consulting

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. This week, Charlie discusses why scenario-specific plans are an important addition to business continuity plans.

Hazard 52
article thumbnail

Highlights from Pure//Accelerate techfest22

Pure Storage

In one of the most memorable moments of the event, Rene Lopez, Managing Director, Infrastructure, Delta Airlines, went wonderfully off script, sharing his real-world perspective on Evergreen. . “I

article thumbnail

The discerning customer

arunpraka shray

The Lead cabin attendant knew that her airline served French press to this class of pax, but no green tea.

article thumbnail

Compass 2022 Key Takeaways: Charting a New Course for Operational Resilience

Fusion Risk Management

Whether evaluating a bank , an airline, or a store, customers want and need a provider that can deliver on their brand promise through any disruption. Compass Customer Summit Series.

article thumbnail

Duty of Care for Business Travelers

everbridge

Since 2020, airline travel has declined with thousands of canceled flights and hundreds of grounded planes. Business travel has long been essential to organizations looking to triumph across national and international landscapes.

Travel 64
article thumbnail

Verisimilitude and its Importance in Exercises

Plan B Consulting

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

article thumbnail

Verisimilitude and its Importance in Exercises

Plan B Consulting

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

article thumbnail

Using Dark Websites for Crisis Communication – Three Case Studies

Plan B Consulting

This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash.

article thumbnail

Using Dark Websites for Crisis Communication – Three Case Studies

Plan B Consulting

This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash.

article thumbnail

How Formula 1 Car Sensors Create Data at Every Turn

Pure Storage

Similar to an airline pilot running a pre-flight checklist, pre-race sensor tests are performed by a data engineer, including calibration checks and tuning for conditions of each track.

article thumbnail

Verisimilitude and its Importance in Exercises

Plan B Consulting

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. In today’s bulletin, Charlie explains how he creates excellent exercises for organisations to use and play out using verisimilitude.

article thumbnail

Baltimore City Council Votes to Approve Extreme Ban on Facial Recognition

Security Industry Association

The joint letter came on the heels of a request to President Biden from the airline, travel, security and biometrics sectors, as well as the U.S. SILVER SPRING, Md. –

article thumbnail

Storm Arwen: Lessons Re-Identified?

Plan B Consulting

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.

article thumbnail

Storm Arwen: Lessons Re-Identified?

Plan B Consulting

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.

article thumbnail

Storm Arwen: Lessons Re-Identified?

Plan B Consulting

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to keep an eye on incidents at all times.