United Airlines Incident – Some different thoughts!
Plan B Consulting
JUNE 7, 2017
This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. The impact for United Airlines will be in lost reputation and cash.