MHA Consulting
JULY 7, 2023
It’s never very hard to find examples of companies whose casual approach to resiliency and crisis management has come back to bite them. Two of the latest are Ticketmaster and Southwest Airlines. These helpful negative examples come to us courtesy of Ticketmaster and Southwest Airlines.
BryghtPath
MAY 2, 2023
The aftermath of this incident resulted in a significant reputational crisis for United Airlines. The … The post Choosing the Right Crisis Leader appeared first on Bryghtpath.
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Marketpoint Recall
MARCH 26, 2019
The longer a company or other organization at the center of the crisis waits to communicate, the more likely that void will be filled by critics. On March 10, Ethiopian Airlines flight ET302 crashed outside Addis Ababa shortly after takeoff, killing all 157 passengers on board. That’s exactly what’s happening to Boeing.
Plan B Consulting
APRIL 5, 2022
Secondly, the ISO 22361, which will be titled ‘Crisis Management – Guidelines for a Strategic Capability’. In both documents, I and a number of others are pushing the concept that there should be scenario-specific plans, at a crisis or strategic level. However, most organisations have since moved on from this.
Plan B Consulting
APRIL 5, 2022
Secondly, the ISO 22361, which will be titled ‘Crisis Management – Guidelines for a Strategic Capability’. In both documents, I and a number of others are pushing the concept that there should be scenario-specific plans, at a crisis or strategic level. However, most organisations have since moved on from this.
Plan B Consulting
APRIL 5, 2022
Secondly, the ISO 22361, which will be titled ‘Crisis Management – Guidelines for a Strategic Capability’. In both documents, I and a number of others are pushing the concept that there should be scenario-specific plans, at a crisis or strategic level. However, most organisations have since moved on from this.
Plan B Consulting
MAY 22, 2015
Thomas Cook’s handling of the deaths of Robert and Christianne Shepherd nine years ago is an example of a company which got its crisis management very, very wrong and caused major damage to its brand and reputation. I recently listened to an excellent podcast with Agnes Day speaking to David Carroll.
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