Remove use-cases service-ownership
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Managing Emergencies: The Challenges of the Future

Emergency Planning

If we look at major emergencies in the UK over the last 25 years or so, there have been significant deficiencies in the response in just about every case. Lessons have been identified and in some cases learned, but the process is inhibited by the weakness of the overall system.

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Intelligent Swarming vs. Tiered Support: How Customer Service Teams can use PagerDuty to Swarm Critical Issues by Nancy Lee

PagerDuty

If the case still cannot be resolved at this level, it gets escalated to Tier 3 specialists who are the subject matter experts of the affected applications. . Perhaps it’s time that we question the tenets of the traditional support model that is ubiquitous across customer service organizations today. Longer backlog items.

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Software Is the Secret Sauce for Enhancing the Driver Experience

Pure Storage

While the emphasis was once on a car’s design, comfort, and speed, users now have an appetite for electric engines, innovative features like driverless experiences, and flexible ownership. A promising way forward is to use software to bridge such gaps wherever they might occur throughout the entire partner and cloud provider ecosystem.

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Guest Post: Mobile Access Gains Ground in the Security Industry

Security Industry Association

One trend that has emerged prominently in the security landscape is mobile access, spurred by the multiplicity of business use cases that smartphones cater to. UWB, with its ability to measure precise distances (in conjunction with BLE), has significant potential, especially in use cases like car unlocking.

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What’s New: Updates to Runbook Automation, Partner Integrations, and More! by Vera Chan

PagerDuty

From updates to Runbook Automation , and ChatOps and Customer Service Ops Applications, to PagerDuty Product and Developer Community and Advocacy Events , users and customers can: Automate processes and tasks via a new Runbook Automation GUI, cloud automation via new and expanded cloud infrastructure plugins, and improved UI accessibility.

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Why South Florida Law Firms Should Leverage Tabs in the Cloud

LAN Infotech

Investing in Tabs in the cloud enables your teams to work seamlessly from anywhere, anytime, and using any device. This article highlights why you need to use tabs in the cloud to streamline operations in your law firm. This article highlights why you need to use tabs in the cloud to streamline operations in your law firm.

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PagerDuty at AWS re:Invent 2021-Deepening Our Collaboration with AWS by Inga Weizman

PagerDuty

PagerDuty is very excited to be a Platinum sponsor of AWS re:Invent this year as we continue our long-standing partnership with Amazon Web Services. The PagerDuty team will show you, in detail, how PagerDuty and AWS integrations like EventBridge, SecurityHub, and GuardDuty help you automate incident response for financial services.