5 Crisis-Causing Customer Service Mistakes To Avoid
Bernstein Crisis Management
NOVEMBER 2, 2022
Most practices see similar categories of issues popping up with some regularity, and you may want to put together an actual playbook with if/then reactions for common events.Part of prior prep is evaluating your own mental bandwidth for the day too. 5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.”
Let's personalize your content