Pure Storage

JANUARY 31, 2023

provides FlashBlade ® customers with new functionality, true to the spirit of Evergreen™: that your storage should get better as it ages. In the months since its release, FlashBlade//S has exceeded expectations, being adopted by more customers and in larger sizes. This month, Pure Storage® is releasing version 4.1

Security 98

Security Capacity 98

LogisManager

NOVEMBER 17, 2021

Customer Value Story: How to Know What You Don’t Know. At this point, we’ve collected over 200 value stories from our customers about how they’ve leveraged our guidance to drive their businesses forward throughout the pandemic and ensure long-term success and stability. Want to see this customer use case in action?

Audit 125

Audit Evaluation Pandemic Mitigation 125

Recovery Diva

MAY 27, 2022

Hurricane Checklists for Building All Kinds of Storm Kits. Needs will vary: Children and grandparents will require different supplies,and everyone will have to take a different approach depending on whether you stay home, head to a shelter or go to someone’s house.

100

100

Pure Storage

JUNE 8, 2022

Every day, our customers are using data to break barriers and bring new value to their customers—whether they’re producing a product, providing a service, or both. . use Pure’s portfolio of offerings in innovative ways to help customers thrive. Delivering exceptional experiences is what sets great companies apart.

Banking 92

Banking Sports Application Technology 92

FS-ISAC

OCTOBER 24, 2023

Episode Notes Jayaraj Puthanveedu - MD, Global Head of Resilience, Cyber, and Digital Fraud of BNP Paribas - dives into fraud, what the landscape looks like for financial firms, its impact on customer trust, tips on customer awareness, and much more. There’s a need to be external looking and protect customers.

Banking 59

Banking Activation Communications Application 59

Pure Storage

OCTOBER 18, 2022

Customer satisfaction matters. Even small improvements in customer experience can increase likelihood of purchase. By the same token, small losses in customer loyalty can have a major impact on the bottom line. The challenge is that customer retention isn’t easy. This includes: Customer purchase and deployment records.

Outage 52

Outage Media Management 52

Pure Storage

NOVEMBER 10, 2022

Let’s unpack the announcement and see what’s in store for Pure Storage® customers and sales partners. Thanks to the collaboration and joint engineering between Pure and Veeam, automating snapshots and backups has been a breeze for Pure customers using Veeam for several years. . Direct to Object Support for S3. The USAPI 2.0

Backup 101

Backup Data Recovery Application Architecture 101

everbridge

MAY 11, 2022

One of the biggest roadblocks to providing consistently excellent customer experience is a breakdown of communication between customer support and technical teams. When customers experience an incident and call support, they expect status updates immediately. Break Down the Wall Between Customer Support and Technical Teams.

Communications 78

Communications Management 78

Citrix

APRIL 4, 2022

Our purpose in Citrix Customer Success is to empower you to reach your business goals and unlock the value in your Citrix investments faster.

Security 91

Security 91

NexusTek

NOVEMBER 17, 2021

5 Ways to Improve the Wholesale Customer Experience. Providing an excellent customer experience strengthens the loyalty of 64% of customers, according to a Salesforce survey. In today’s world of instant gratification, customers expect on-demand engagement and satisfaction of their needs. READ TIME: 4 MIN. Industry 4.0

Retail 84

Retail Technology Marketing Security 84

BMC

AUGUST 5, 2022

It’s something we adhere to internally for our workforce and externally for our customers and partners. Civility also ties into customer centricity, which Gartner defines as “the ability of people in an organization to understand customers’ situations, perceptions, and expectations. We’re humans first, workers second.

Authentication 52

Authentication Marketing Communications Management 52

BMC

AUGUST 5, 2022

It’s something we adhere to internally for our workforce and externally for our customers and partners. Civility also ties into customer centricity, which Gartner defines as “the ability of people in an organization to understand customers’ situations, perceptions, and expectations. We’re humans first, workers second.

Authentication 52

Authentication Marketing Communications Management 52

LogisManager

JULY 22, 2021

Customer Value Story: Planning for the Unexpected. We have over 15 years of experience under our belt of helping customers avoid all sorts of risks and scandals. We have over 15 years of experience under our belt of helping customers avoid all sorts of risks and scandals. Introduction.

BCP 94

BCP Outage Continuity Planning Business Continuity 94

LogisManager

DECEMBER 12, 2021

LOGICMANAGER’S Custom User Experience A rigid approach to risk management is a setup for failure. LogicManager’s innate flexibility allows you to customize and streamline your user experience to meet your unique risk management needs. Homescreen Customization. REQUEST A DEMO Homescreen Customization.

Risk Management 52

Risk Management Application Management Cybersecurity 52

Citrix

JULY 21, 2022

… The post How Citrix can help customers achieve zero trust maturity first appeared on Citrix Blogs. With the proliferation of remote work, connected devices, cloud computing systems, and access points — how can we keep users safe without impeding their productivity?…

Cloud Computing 89

Cloud Computing Technology Security 89

Fusion Risk Management

JULY 18, 2022

Many of our customers have been hopping up and down about the importance of this preparedness for years. Thankfully, the wealth of resources that we have available to our customers along with the warmth and openness of our customer community truly makes my role as an Account Manager at Fusion unique. ENGAGE Customer Community.

Account Manager 52

Account Manager Resilience Management Pandemic 52

Pure Storage

OCTOBER 20, 2022

In decades past, “knowing your customer” used to mean chatting in person over counters, onsite at their businesses, and over coffee (regular coffee, not a half-caff frap). Once doing business online became standard operating procedure, knowledge came more from customer data than one-to-one interactions. Keeping customers happy is hard.

Internet 52

Internet Capacity Architecture Continual Improvement 52

Pure Storage

SEPTEMBER 16, 2022

Don’t Get Fooled by the Low Price of Customer Managed. Unfortunately, this is what some storage vendors are calling “customer-managed storage as a service.” Pure Storage ® Evergreen//One ™ provides a customer-friendly SLA-based approach for your block, file, and object storage needs. Where exactly is the service? .

Management 84

Management Capacity Architecture 84

Alert Media

DECEMBER 9, 2021

The post How AlertMedia Customers Use Desktop Alerts appeared first on AlertMedia.

Alert 98

Alert Communications 98

PagerDuty

JULY 18, 2022

“Customer service software has evolved so much these past ten years, but they all seem to be solving the same problems!” This was a statement made by a Customer Service leader in a recent brainstorming conversation around decreasing overall Response Times and Resolution Times. . In our example, Eng/Dev/IT are unaware.

Communications 52

Communications Technology Financial Services Outage 52

Citrix

NOVEMBER 16, 2022

That study was in 2009; Gordon Brown was the … The post Why cloud networking infrastructure underpins the omnipresent customer experience first appeared on Citrix Blogs. A famed Amazon study from over a decade ago found every 100ms of latency costs 1 per cent in sales.

Manufacturing 75

Manufacturing Retail 75

LogisManager

SEPTEMBER 21, 2021

Customer Value Story: Prevention is Better Than Cure. We have over 15 years of experience under our belt of helping customers avoid all sorts of risks and scandals. We have over 15 years of experience under our belt of helping customers avoid all sorts of risks and scandals. FREE DOWNLOAD: 3 Steps To Better User Access Reviews.

Healthcare 96

Healthcare Audit Pandemic Risk Management 96

Advancing Analytics

JUNE 24, 2022

Wondering how to create the best marketing strategy to reach out to different customer groups? Do you know which groups of customers are most likely to buy your product? Clustering your customers into segments based on profiles, behaviours and buying patterns is the answer. How are we going to solve this?

Banking 52

Banking Application Marketing Strategic 52

Fusion Risk Management

APRIL 27, 2023

At Fusion, we are determined to enhance our customers’ risk and resilience programs. One way in which we do so is through our portfolio of ENGAGE events , such as our weekly Community Exchange sessions, which have been curated specifically for our customer community, ENGAGE. Weren’t able to join one of our March 2023 sessions?

Risk Management 52

Risk Management Gap Analysis Resilience Mitigation 52

Pure Storage

JUNE 22, 2023

Increased Security, Flexibility, and Coverage for All FlashBlade Customers by Pure Storage Blog This month, Pure Storage released version 4.1.5 of the Purity//FB operating environment, our unified fast file and object platform that covers all current FlashBlade ® customers. FlashBlade 4.1.5: Purity//FB 4.1.5 Purity//FB 4.1.5

Security 52

Security Capacity Authentication Disaster Recovery 52

BryghtPath

JUNE 22, 2023

Exercise in a Day™️ offers a custom crisis … The post Press Release: Bryghtpath LLC introduces Exercise in a Day™️ – Custom crisis tabletops designed and built in just one day appeared first on Bryghtpath.

Crisis Management 98

Crisis Management Business Continuity Consulting Management 98

Citrix

JULY 29, 2021

Citrix has spent the last several years investing heavily in building and delivering the innovations our customers need to meet the evolving and growing demands for secure hybrid work. As we increase the pace of these innovations, it is more … The post Announcing Citrix’s New Chief Customer Officer first appeared on Citrix Blogs.

Security 52

Security 52

BryghtPath

JUNE 22, 2023

Exercise in a Day™️ offers a custom crisis … The post Press Release: Bryghtpath LLC introduces Exercise in a Day™️ – Custom crisis tabletops designed and built in just one day appeared first on Bryghtpath.

Crisis Management 97

Crisis Management Business Continuity Consulting Management 97

Unitrends

JULY 11, 2023

We are thrilled to announce that Unitrends has been named a winner in the 17th annual The Stevie® Awards for Sales & Customer Service for Customer Service Department of the Year — Computer Hardware. The Stevie® Awards are among the world’s most coveted business awards.

75

75

PagerDuty

MAY 19, 2023

1 But you don’t have to take our word for it – the real-life experiences of our customers speak volumes. SAP needed to digitally transform its business and move customer-facing services to the cloud. Many teams were using custom in-house tools that weren’t scalable across the organization. $356K savings/year per team of ten.

Technology 52

Technology Marketing Communications Application 52

Fusion Risk Management

APRIL 13, 2022

Commitment to taking the upmost care of customers and continuously ensuring that their programs are as successful as possible should be the main goals of any organization. One of our essential customer-facing teams at Fusion is our Account Management team. Customer Success. Account Management. Professional Services.

Account Manager 52

Account Manager Fashion Strategic Risk Management 52

Citrix

OCTOBER 13, 2022

Some may say … The post How banks can build better customer relationships with digital technology first appeared on Citrix Blogs. Ask most of us, though, and we might have a different viewpoint. The relationship between us and our money is pivotal. Related Stories Remote Access Without VPN: Is It Secure?

Banking 72

Banking Technology Security 72

Pure Storage

JUNE 2, 2022

We’re delighting our customers with modern, innovative solutions that help them maximize their most important asset—their data. Meeting Our Customers and Partners Face-to-Face . Our biggest highlight during this time is meeting customers and partners in-person again. Customers such as furniture manufacturer USM , Czech bank ?eská

Corporate Governance 52

Corporate Governance Banking Technology Marketing 52

arunpraka shray

SEPTEMBER 25, 2020

This is an exemplary communication from the escalation desk of a leading e-commerce platform in the new normal, where the last mile delivery model plays a major role to retain customers. Return, refund, cashback, coupon code, cart abandonment, difference in weight , all these are new phrases in the new ‘Customer service experience’ framework.

B2C 52

B2C B2B Banking Manufacturing 52

PagerDuty

JANUARY 10, 2022

It is one that is based on a process of escalations and customer handoffs. Under this model, customer issues get escalated through multiple levels of a support hierarchy, with three tiers being a common workflow. . Customer issues that cannot be resolved at the Tier 1 level enter a queue for the other support tiers.

Communications 122

Communications Publishing Pandemic Activation 122

Citrix

MARCH 21, 2022

We recognize our partners possess the wealth of knowledge needed to make meaningful changes … The post Tune in and get ready to monetize the customer journey first appeared on Citrix Blogs.

Security 79

Security 79

arunpraka shray

JANUARY 28, 2020

While tallying, the customer noticed a price difference in the bottle of detergent. The upscale beer shop sales staff was packing a half crate of craft beer for a regular customer at the store outside the airport terminal. The girl knew that already there was a customer waiting for the next time slot…. Call the mango vendor”….

Airlines 52

Airlines Application Management 52