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Royal Mail Ransomware Attacks- Some Comments

Plan B Consulting

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52
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Royal Mail Ransomware Attacks- Some Comments

Plan B Consulting

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52
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The Digitally ‘Discerning’ Customer

arunpraka shray

Shift from B2B to B2C direct communication : If the customer can boast of ‘I know the CEO of this organization’ is a sure shot loyal and a repeat buyer of the brand. Even the Product teams can be regularly in touch with the customers.

B2C 52
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Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022

Plan B Consulting

Conclusion When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. Those losing data may not be aware of credential stuffing ( read more here ) and so they may have scams or frauds conducted on their other online accounts.

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Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022

Plan B Consulting

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. Those losing data may not be aware of credential stuffing ( read more here ) and so they may have scams or frauds conducted on their other online accounts. If they regularly reuse passwords, then they need to be informed to change them.

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Arnold Clark Hack – A Car Crash in Motion?

Plan B Consulting

This is a B2C business whose website on the front page says, “pride ourselves on offering customer service of the highest level”. The tone given in all statements and in the information given to customers has been very corporate, factual, and matter of fact. There is no empathy or contrition in the statements, only one apology.

Media 52
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Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022

Plan B Consulting

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. Those losing data may not be aware of credential stuffing ( read more here ) and so they may have scams or frauds conducted on their other online accounts. If they regularly reuse passwords, then they need to be informed to change them.