Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it.

B2C 52

B2C Consulting Internet Media 52

arunpraka shray

SEPTEMBER 25, 2020

Shift from B2B to B2C direct communication : If the customer can boast of ‘I know the CEO of this organization’ is a sure shot loyal and a repeat buyer of the brand. “This issue has be?e?n n escalated as a strong feedback to the concerned team, we will make sure this is not repeated.

B2C 52

B2C B2B Banking Manufacturing 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services.

Communications 52

Communications B2B B2C Consulting 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services.

Communications 52

Communications B2B B2C Consulting 52

Pure Storage

OCTOBER 20, 2021

The company modernizes HR departments by putting B2C ease and innovation into B2B software, transforming disparate functions into value drivers. Let’s face it, it pays to get in touch with your customers’ feelings.

B2B 72

B2B B2C Strategic Architecture 72

Plan B Consulting

FEBRUARY 20, 2023

This is a B2C business whose website on the front page says, “pride ourselves on offering customer service of the highest level”.

Consulting 52

Consulting B2C Media Communications 52

Plan B Consulting

JANUARY 9, 2022

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. A deep dive into the Amedia AS cyber hack which occurred over the holiday period. Charlie discusses in-depth all the important lessons to take away from how Amedia AS dealt with the hack.

Consulting 52

Consulting Publishing B2C Advertising 52

Plan B Consulting

JANUARY 9, 2022

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. A deep dive into the Amedia AS cyber hack which occurred over the holiday period. Charlie discusses in-depth all the important lessons to take away from how Amedia AS dealt with the hack. For the beginning of the year, I thought I may start off with a fluffy article about what your business continuity New Year’s resolutions should be, however I might do this next week!

Consulting 40

Consulting Publishing B2C Advertising 40

PagerDuty

NOVEMBER 10, 2021

Whether B2B or B2C, modern customer expectations for digital, hybrid, and omnichannel experiences are higher than ever: everything must be seamless and available 24/7, 365 days a year. “Customer obsessed.” Customer-centric.” Customer-first.”

B2C 52

B2C B2B Architecture Technology 52