How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences by Lisa Duckrow
PagerDuty
OCTOBER 27, 2023
The holiday season—or at least the holiday travel booking season—is firmly upon us. For many people, this time of year conjures up associations with family, celebration, and renewal—but also snowstorms, crowded airports, and curveballs in travel plans. In these critical moments, an organization’s operational resilience is tested.
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