Plan B Consulting

SEPTEMBER 29, 2017

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines. Competition within the cheap airline sector is hotting up with the entry of Norwegian.

Airlines 52

Airlines Travel Consulting Security 52

Plan B Consulting

SEPTEMBER 29, 2017

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines. Competition within the cheap airline sector is hotting up with the entry of Norwegian.

Airlines 52

Airlines Travel Consulting Security 52

Plan B Consulting

FEBRUARY 5, 2024

In the 9/11 attacks, planes were used as bombs, but there was an immense amount of preparation work, including learning to fly airliners by the attackers before they could implement their attack. The post Drones – A New Business Continuity threat appeared first on PlanB Consulting.

Business Continuity 52

Business Continuity Airlines Alert Security 52

Plan B Consulting

JUNE 7, 2017

Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. The post The British Airways IT Outage – An Alternative View appeared first on PlanB Consulting.

Outage 52

Outage Airlines Travel Backup 52

Plan B Consulting

JUNE 7, 2017

Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. The post The British Airways IT Outage – An Alternative View appeared first on PlanB Consulting.

Outage 52

Outage Airlines Travel Backup 52

Plan B Consulting

JULY 31, 2014

Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. The deadline for the refunds has passed and the airline is not saying how many people have taken up the offer. Our thoughts go out to them.

Airlines 52

Airlines Government Travel Continuity Planning 52

Plan B Consulting

JULY 31, 2014

Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. The deadline for the refunds has passed and the airline is not saying how many people have taken up the offer. Our thoughts go out to them.

Airlines 52

Airlines Government Travel Continuity Planning 52

Plan B Consulting

MARCH 27, 2015

Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. This shows that the insider threat is recognised by some airlines but not by the aviation authorities as they have not made the ‘never one person alone in the cockpit’ rule, mandatory.

Airlines 52

Airlines Authorization Media Consulting 52

Plan B Consulting

MARCH 27, 2015

Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. This shows that the insider threat is recognised by some airlines but not by the aviation authorities as they have not made the ‘never one person alone in the cockpit’ rule, mandatory.

Airlines 52

Airlines Authorization Media Consulting 52

Plan B Consulting

APRIL 5, 2022

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. The post Scenario-specific Crisis Level Plans appeared first on PlanB Consulting. A major fire affecting your only manufacturing site. Your plan should be written and then exercised!

All-Hazards 52

All-Hazards Hazard Airlines Manufacturing 52

Plan B Consulting

APRIL 5, 2022

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. The post Scenario-specific Crisis Level Plans appeared first on PlanB Consulting. A major fire affecting your only manufacturing site. Your plan should be written and then exercised!

All-Hazards 52

All-Hazards Hazard Airlines Manufacturing 52

PagerDuty

NOVEMBER 17, 2022

Presenters: Eric Carter, Director, Product Marketing, Sysdig and Bobby Zimmerman, Solutions Consultant, PagerDuty. Collect stamps from each booth for a chance to win prize bundles, including Amazon, Airbnb, and airline gift cards, Nintendo Switch Lites, and more!

Airlines 52

Airlines Technology Authorization Security 52

Plan B Consulting

APRIL 5, 2022

Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. The post Scenario-specific Crisis Level Plans appeared first on PlanB Consulting. A major fire affecting your only manufacturing site. Your plan should be written and then exercised!

All-Hazards 40

All-Hazards Hazard Airlines Manufacturing 40

Plan B Consulting

DECEMBER 13, 2021

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. appeared first on PlanB Consulting. They learn from incidents, the information is disseminated through all organisations involved in the industry and they try and make sure that the same incident doesn’t happen again.

Airlines 52

Airlines Continuity Professionals Outage Government 52

Plan B Consulting

DECEMBER 13, 2021

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. appeared first on PlanB Consulting. They learn from incidents, the information is disseminated through all organisations involved in the industry and they try and make sure that the same incident doesn’t happen again.

Airlines 52

Airlines Continuity Professionals Outage Government 52

Plan B Consulting

AUGUST 30, 2019

One of the problems of being a consultant is that you rarely get the opportunity to actually manage or participate in the response to an incident. Lesson 8 – The lady involved in this incident said she regularly flies British Airways, as she sees them as a premier brand and would rather pay the extra money than go with a budget airline.

Airlines 52

Airlines Communications Emergency Planning Consulting 52

Plan B Consulting

AUGUST 30, 2019

One of the problems of being a consultant is that you rarely get the opportunity to actually manage or participate in the response to an incident. Lesson 8 – The lady involved in this incident said she regularly flies British Airways, as she sees them as a premier brand and would rather pay the extra money than go with a budget airline.

Airlines 52

Airlines Communications Emergency Planning Consulting 52

Plan B Consulting

MARCH 22, 2019

This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash. A dark website is a website which is hidden from existing users and only deployed when an incident occurs.

Communications 52

Communications Airlines Advertising Consulting 52

Plan B Consulting

MARCH 22, 2019

This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash. A dark website is a website which is hidden from existing users and only deployed when an incident occurs.

Communications 52

Communications Airlines Advertising Consulting 52

Plan B Consulting

APRIL 2, 2014

This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing. Most airlines have plans in place for this type of incident and their plans were obviously put into action.

Airlines 52

Airlines Authorization Media Government 52

Plan B Consulting

APRIL 2, 2014

This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing. Most airlines have plans in place for this type of incident and their plans were obviously put into action.

Airlines 52

Airlines Authorization Media Government 52

Plan B Consulting

JANUARY 17, 2022

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. The post Verisimilitude and its Importance in Exercises appeared first on PlanB Consulting.

Hospitality 59

Hospitality Airlines Media Travel 59

Plan B Consulting

DECEMBER 13, 2021

Some organisations, such as airlines and the UK railway system, seem to have a good process in place. appeared first on PlanB Consulting. They learn from incidents, the information is disseminated through all organisations involved in the industry and they try and make sure that the same incident doesn’t happen again.

Airlines 40

Airlines Continuity Professionals Business Continuity Outage 40

Plan B Consulting

JANUARY 17, 2022

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. The post Verisimilitude and its Importance in Exercises appeared first on PlanB Consulting.

Hospitality 52

Hospitality Airlines Media Travel 52

Plan B Consulting

MAY 28, 2018

The public have short memories; how many times have we said we are never going to fly using X airline again, only to find ourselves on the same airline three months later? The post A review of TSB’s communications in response to their failed IT upgrade appeared first on PlanB Consulting.

Communications 52

Communications Banking Airlines Media 52

Plan B Consulting

MAY 28, 2018

The public have short memories; how many times have we said we are never going to fly using X airline again, only to find ourselves on the same airline three months later? The post A review of TSB’s communications in response to their failed IT upgrade appeared first on PlanB Consulting.

Communications 52

Communications Banking Airlines Media 52

Plan B Consulting

JANUARY 17, 2022

My inspiration for this was the pictures of Dr. David Dao being dragged off a United Airlines plane in April 2017 which went viral. The post Verisimilitude and its Importance in Exercises appeared first on PlanB Consulting.

Hospitality 45

Hospitality Airlines Media Travel 45

Plan B Consulting

AUGUST 24, 2018

We tend to forget and start to ignore these kinds of campaigns, in the same way we have a habit of ignoring airline safety briefs. The post Deal or No Deal appeared first on PlanB Consulting. Other campaigns including preparing for winter driving with advice such as carrying a spade, food and warm clothing happen every year.

Airlines 52

Airlines Logistics Government Capacity 52

Plan B Consulting

AUGUST 24, 2018

We tend to forget and start to ignore these kinds of campaigns, in the same way we have a habit of ignoring airline safety briefs. The post Deal or No Deal appeared first on PlanB Consulting. Other campaigns including preparing for winter driving with advice such as carrying a spade, food and warm clothing happen every year.

Airlines 52

Airlines Logistics Government Capacity 52

Plan B Consulting

MAY 22, 2015

of the settlement to charity without consulting the family and the CEO was quoted as saying ‘it was not Thomas Cook’s fault’ in Court. Repetition – where they will stress they will not repeat the offense The post 22/05/2015 Sorry Seems to be the Hardest Word appeared first on PlanB Consulting. They decided to donate £1.5m

Airlines 52

Airlines Outsourcing Crisis Management Consulting 52

Plan B Consulting

MAY 22, 2015

of the settlement to charity without consulting the family and the CEO was quoted as saying ‘it was not Thomas Cook’s fault’ in Court. The post 22/05/2015 Sorry Seems to be the Hardest Word appeared first on PlanB Consulting. It has come out during the recent court cases that Thomas Cook were given £3.9m

Airlines 52

Airlines Outsourcing Crisis Management Consulting 52

Plan B Consulting

DECEMBER 7, 2018

So, the first lesson is that if you are a hotel chain, airline or travel booking service, you are at an increased risk of being hacked by government intelligence services. appeared first on PlanB Consulting. These organisations need to take additional precautions in response to this increased risk.

Travel 52

Travel Publishing Airlines Communications 52

Plan B Consulting

DECEMBER 7, 2018

So, the first lesson is that if you are a hotel chain, airline or travel booking service, you are at an increased risk of being hacked by government intelligence services. appeared first on PlanB Consulting. These organisations need to take additional precautions in response to this increased risk.

Travel 52

Travel Publishing Airlines Communications 52

LogisManager

MAY 9, 2023

For instance, banks and insurance carriers with robust ERM programs realize that investment research consultants and credit rating agencies, although they may have a relatively small spend, can have a significant impact on their investment portfolios if conflicts of interest, bias, or fraud go undetected.

Banking 98

Banking Risk Management Management Corporate Governance 98

Plan B Consulting

JANUARY 11, 2019

I can understand that it is difficult to communicate accurate information to airport customers when you don’t know how long the delay is going to be, when there are multiple airlines involved and the message needs to be repeated frequently for the public.

Airlines 40

Airlines All-Hazards Mitigation Hazard 40

Plan B Consulting

JANUARY 11, 2019

I can understand that it is difficult to communicate accurate information to airport customers when you don’t know how long the delay is going to be, when there are multiple airlines involved and the message needs to be repeated frequently for the public. The post Drones & Airports appeared first on PlanB Consulting.

Airlines 40

Airlines All-Hazards Mitigation Hazard 40

Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40