Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52

B2C Internet Media Consulting 52

Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52

B2C Internet Business Continuity Media 52

Plan B Consulting

JANUARY 9, 2022

I personally think it’s an excellent idea to incorporate communications in the information pack. Often you see others in their initial communications ‘big up’ the criminals behind the hack and say they are ‘highly sophisticated, organised international criminals’, and have tried to play the victim.

Communications 52

Communications Publishing Advertising B2C 52

Plan B Consulting

JANUARY 9, 2022

I personally think it’s an excellent idea to incorporate communications in the information pack. Often you see others in their initial communications ‘big up’ the criminals behind the hack and say they are ‘highly sophisticated, organised international criminals’, and have tried to play the victim. Conclusion.

Communications 52

Communications Publishing Advertising B2C 52

Plan B Consulting

JANUARY 9, 2022

I personally think it’s an excellent idea to incorporate communications in the information pack. Often you see others in their initial communications ‘big up’ the criminals behind the hack and say they are ‘highly sophisticated, organised international criminals’, and have tried to play the victim. Conclusion.

Communications 40

Communications Publishing Advertising B2C 40

arunpraka shray

SEPTEMBER 25, 2020

This is an exemplary communication from the escalation desk of a leading e-commerce platform in the new normal, where the last mile delivery model plays a major role to retain customers. Service recovery has taken a new approach in a more candid, more regular & direct communication with the customers. I hope this helps.

B2C 52

B2C B2B Banking Manufacturing 52

Plan B Consulting

FEBRUARY 20, 2023

The initial communication on the event was on Twitter on the 2nd of January 2023. This first communication was swiftly followed by a tweet the next day saying that they took down their systems as a precaution, claiming that their actions prevented personal data from being stolen. A timeline of their communications is at Figure 1.

Media 52

Media Communications B2C Advertising 52