arunpraka shray

SEPTEMBER 25, 2020

This is an exemplary communication from the escalation desk of a leading e-commerce platform in the new normal, where the last mile delivery model plays a major role to retain customers. Service recovery has taken a new approach in a more candid, more regular & direct communication with the customers. I hope this helps.

B2C 52

B2C B2B Banking Manufacturing 52

Plan B Consulting

JANUARY 9, 2020

When reviewing their crisis communications response to the ransomware attack, it seems they were not prepared, it bares all the mistakes of other organisations that have previously responded to similar attacks, such as British Airways and Marriott/Starwood. Their B2B involves supplying currency services to a number of banks.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

When reviewing their crisis communications response to the ransomware attack, it seems they were not prepared, it bares all the mistakes of other organisations that have previously responded to similar attacks, such as British Airways and Marriott/Starwood. Their B2B involves supplying currency services to a number of banks.

Communications 52

Communications B2B B2C Banking 52