Pure Storage
AUGUST 31, 2023
They may be more inclined to disclose and communicate personal information due to the impression that the chatbot is an extension of the manager. When employees have a way to communicate their issues and can expect some form of restitution from it, it gives them a sense of control.
NexusTek
JUNE 29, 2022
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NexusTek
JUNE 27, 2023
About Channel Futures Channel Futures is a media and events destination for the information and communication technologies (ICT) channel community. Channel Futures is part of Informa Tech , a market-leading B2B information provider with depth and specialization in ICT sector. More information is available at channelfutures.com.
arunpraka shray
SEPTEMBER 25, 2020
This is an exemplary communication from the escalation desk of a leading e-commerce platform in the new normal, where the last mile delivery model plays a major role to retain customers. Service recovery has taken a new approach in a more candid, more regular & direct communication with the customers. I hope this helps.
Plan B Consulting
MARCH 27, 2021
This week I shares my thoughts on the evolution of journalism and how crisis communication plans should be adapted to keep up with the changes. I have been working on some strategic/crisis level plans and have been thinking about what should go into the crisis communication section of the plans.
Plan B Consulting
MARCH 27, 2021
This week I shares my thoughts on the evolution of journalism and how crisis communication plans should be adapted to keep up with the changes. I have been working on some strategic/crisis level plans and have been thinking about what should go into the crisis communication section of the plans.
Plan B Consulting
JANUARY 9, 2020
When reviewing their crisis communications response to the ransomware attack, it seems they were not prepared, it bares all the mistakes of other organisations that have previously responded to similar attacks, such as British Airways and Marriott/Starwood. Their B2B involves supplying currency services to a number of banks.
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