Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. Their B2B involves supplying currency services to a number of banks. I always think that B2C incidents are a lot more difficult to manage than B2B services.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. Their B2B involves supplying currency services to a number of banks. I always think that B2C incidents are a lot more difficult to manage than B2B services.

Communications 52

Communications B2B B2C Banking 52

arunpraka shray

SEPTEMBER 25, 2020

Sharing an example from a large MNC Bank query redressal. While we have noted your feedback, we would like to clarify, that the Bank does keep the clients informed about any scheduled downtime/maintenance been conducted from time to time, the referred instance was due to a technical glitch, which was subsequently resolved on priority.

B2C 52

B2C B2B Banking Manufacturing 52