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The Cost of Increasing Incidents: How COVID-19 Affected MTTR, MTTA, and More by Hannah Culver

PagerDuty

In this installment of our State of Digital Operations blog series , we’ll chat through how 2020 affected metrics like MTTR (mean time to resolve) and MTTA (mean time to acknowledge), burnout and attrition rates, and what leaders can do to improve the lives of their teams and their customers looking towards a digital future.

Alert 59
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APAC Retrospective: Learnings from a Year of Tech Outages – Dismantling Knowledge Silos by David Ridge

PagerDuty

As our exploration through 2023 continues from the second blog segment, “Mobilise: From Signal to Action” , one undeniable fact persists: Incidents are an unavoidable reality for organisations, irrespective of their industry or size. Basically, the larger the Automation Gap is, the longer and more expensive your incidents are going to be.

Outage 52
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Delivering Low-latency Analytics Products for Business Success

Pure Storage

Delivering Low-latency Analytics Products for Business Success by Pure Storage Blog This article on low-latency analytics initially appeared on Kirk Borne’s LinkedIn. It has been republished with the author’s credit and consent.

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Slack vs. Microsoft Teams

LAN Infotech

Here’s a six-category comparison to help you through the process. Business Tech Blog: Slack vs. Teams. View Slack messages tied to specific Salesforce records and Salesforce alerts on Slack channels. In this category, Slack and Teams were very even, with similar functionality, features and usability. Mobile and Web Apps.

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How to Reduce Noise, Resolve Faster, and Automate More Often with PagerDuty by Vivian Chan

PagerDuty

In this blog, I’ll walk through where PagerDuty’s AIOps solution is now, the core problems that we help our customers tackle, and how our recently launched features make it easier than ever for customers to leverage our unique intelligence to drive to action for fewer incidents and faster resolution. this blog will catch you up. .

Alert 52
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When incident response requires business response, who should you notify? by Hannah Culver

PagerDuty

Subject matter experts (SMEs) are alerted to a problem and jump into the fray to diagnose whatever’s wrong, fix it, and return the system to normal. . For this blog post, we’ll focus on how to manage communications to improve both customer and team experience. One category is your strategic customer group. Who needs to know?

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Machine Learning vs. AI

Pure Storage

There are two categories of supervised learning: Classification: Focuses on problems where the output variable is binary (e.g., AI, on the other hand, comprises three major categories: Artificial Narrow Intelligence (ANI). The post Machine Learning vs. AI appeared first on Pure Storage Blog. true or false, yes or no, etc.).