APAC Retrospective: Learnings from a Year of Tech Outages, Restore: Repair vs Root Cause by David Ridge
PagerDuty
JANUARY 22, 2024
When an IT outage strikes, the primary concern is the rapid restoration of services. The correct action, especially in the face of a service outage, would be to opt for a swift rollback of the change that introduced the bug. The primary goal of operational teams should always be to minimise downtime and ensure business continuity.
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