MHA Consulting

JULY 7, 2023

It’s never very hard to find examples of companies whose casual approach to resiliency and crisis management has come back to bite them. Two of the latest are Ticketmaster and Southwest Airlines. These helpful negative examples come to us courtesy of Ticketmaster and Southwest Airlines.

Airlines 52

Airlines Outage Crisis Management Transportation 52

Marketpoint Recall

MARCH 26, 2019

A crisis creates a vacuum, an informational void that gets filled one way or another. The longer a company or other organization at the center of the crisis waits to communicate, the more likely that void will be filled by critics. I’ve been both a manager and teacher of crisis communications for more than a decade.

Airlines 52

Airlines Crisis Management Management Communications 52

Plan B Consulting

NOVEMBER 29, 2019

Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications.

Communications 40

Communications Media Crisis Management Airlines 40

Plan B Consulting

NOVEMBER 29, 2019

Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications.

Communications 40

Communications Media Crisis Management Airlines 40

Plan B Consulting

APRIL 5, 2022

Secondly, the ISO 22361, which will be titled ‘Crisis Management – Guidelines for a Strategic Capability’. In both documents, I and a number of others are pushing the concept that there should be scenario-specific plans, at a crisis or strategic level. However, most organisations have since moved on from this.

All-Hazards 52

All-Hazards Hazard Airlines Manufacturing 52

Plan B Consulting

APRIL 5, 2022

Secondly, the ISO 22361, which will be titled ‘Crisis Management – Guidelines for a Strategic Capability’. In both documents, I and a number of others are pushing the concept that there should be scenario-specific plans, at a crisis or strategic level. However, most organisations have since moved on from this.

All-Hazards 52

All-Hazards Hazard Airlines Manufacturing 52

Plan B Consulting

APRIL 5, 2022

Secondly, the ISO 22361, which will be titled ‘Crisis Management – Guidelines for a Strategic Capability’. In both documents, I and a number of others are pushing the concept that there should be scenario-specific plans, at a crisis or strategic level. However, most organisations have since moved on from this.

All-Hazards 40

All-Hazards Hazard Airlines Manufacturing 40