Plan B Consulting

AUGUST 23, 2020

The chat was initially about a technical issue in the Good Practice Guidelines (GPG) 2018 but we then had a general chat about all things business continuity, varying from ‘Adaptive Business Continuity’ to the BCI’s response to COVID-19.

Business Continuity 52

Business Continuity Crisis Management Continuity Professionals Strategic 52

Plan B Consulting

FEBRUARY 27, 2020

They said that this was not a strategic decision-making process, as it is labelled, but a process for managing an incident during one of the process steps, a decision is already made. This led to a major crisis for Starbucks, as the incident sparked protests at their coffee shops. This version is the one from the JESIP website.

Crisis Management 52

Crisis Management Strategic Emergency Response Emergency Response 52

Plan B Consulting

FEBRUARY 27, 2020

They said that this was not a strategic decision-making process, as it is labelled, but a process for managing an incident during one of the process steps, a decision is already made. This led to a major crisis for Starbucks, as the incident sparked protests at their coffee shops. Figure 1 – Diagram from prTS17091.

Crisis Management 52

Crisis Management Strategic Emergency Response Emergency Response 52

Emergency Planning

JUNE 9, 2019

Field 2018). The need to include military strategy and the strategic politics of defence in our studies would unbalance them. Approaches to emergency management teaching at the master’s level. Journal of Emergency Management 11(1): 59-72. Business Continuity Management: A Crisis Management Approach (2nd edn).

Risk Reduction 130

Risk Reduction Natural Hazard All-Hazards Hazard 130

Marketpoint Recall

SEPTEMBER 14, 2018

In February 2018, the fast-food chicken chain KFC ran out of chicken. Thanks to the careful use of strategic social data surfacing tools, KFC was able to respond quickly and appropriately: “The chicken crossed the road, just not to our restaurants,” tweeted the official account, several days before any news coverage of the story went out.

Media 52

Media Communications Advertising Logistics 52

Plan B Consulting

JANUARY 30, 2020

After returning from Colombia last week and working on the new ISO 22361 standard which will replace ‘PD CEN/TS 17091:2018, Crisis management – Guidance for developing a strategic capability’, I wanted to write something on decision making during a crisis.

Pandemic 52

Pandemic Hospitality Government Internet 52

Plan B Consulting

JANUARY 30, 2020

After returning from Colombia last week and working on the new ISO 22361 standard which will replace ‘PD CEN/TS 17091:2018, Crisis management – Guidance for developing a strategic capability’, I wanted to write something on decision making during a crisis.

Pandemic 52

Pandemic Hospitality Government Internet 52

Plan B Consulting

AUGUST 31, 2018

For each incident, once the organisation is able to understand the extent of the issue, top management or the strategic team should write an overall objective for what the organisation is trying to achieve during their response. Another way to look at this is to try and determine ‘what success looks like’.

Management 52

Management Strategic Communications Education 52

Plan B Consulting

AUGUST 31, 2018

For each incident, once the organisation is able to understand the extent of the issue, top management or the strategic team should write an overall objective for what the organisation is trying to achieve during their response. Another way to look at this is to try and determine ‘what success looks like’.

Management 52

Management Strategic Communications Education 52