article thumbnail

Royal Mail Ransomware Attacks- Some Comments

Plan B Consulting

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52
article thumbnail

Royal Mail Ransomware Attacks- Some Comments

Plan B Consulting

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022

Plan B Consulting

Conclusion When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. The post Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022 appeared first on PlanB Consulting.

article thumbnail

Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022

Plan B Consulting

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. The post Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022 appeared first on PlanB Consulting. Conclusion.

article thumbnail

Arnold Clark Hack – A Car Crash in Motion?

Plan B Consulting

This is a B2C business whose website on the front page says, “pride ourselves on offering customer service of the highest level”. appeared first on PlanB Consulting. The tone given in all statements and in the information given to customers has been very corporate, factual, and matter of fact.

Media 52
article thumbnail

Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022

Plan B Consulting

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. The post Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022 appeared first on PlanB Consulting. Conclusion.

article thumbnail

Travelex – A Crisis Communications Review

Plan B Consulting

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services. The post Travelex – A Crisis Communications Review appeared first on PlanB Consulting.