arunpraka shray

SEPTEMBER 25, 2020

Even in 2016, the customer service recovery e-mail from a luxury car major used to read something like this: “Thank you for your message addressed to __, Chairman of the Board of Management of _ and Head of _ Cars. We are sorry that you and your friend’s experience with _ has not met your expectations.

B2C 52

B2C B2B Banking Manufacturing 52

Plan B Consulting

JANUARY 9, 2020

Many of the issues I am about to comment on are covered in our Managing and Preparing for Cyber Incidents course, so even though it is too late for them, you might want to consider coming on the course to understand how to prepare your organisation for managing a cyber incident.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

Many of the issues I am about to comment on are covered in our Managing and Preparing for Cyber Incidents course, so even though it is too late for them, you might want to consider coming on the course to understand how to prepare your organisation for managing a cyber incident.

Communications 52

Communications B2B B2C Banking 52