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APAC Retrospective: Learnings from a Year of Tech Outages: Reactive to Proactive by Leigh Shevchik

PagerDuty

When it comes to major technological disruptions, cloud service outages, and cybersecurity threats, businesses must be proactive and prepared. A Catalyst for Continuous Improvement Following on from a major incident, the fallout should not just be about knee-jerk changes.

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Unlocking the Truth: Navigating 20 Myths About Business Continuity

Erwood Group

Business continuity is not a project with a finite end; it’s an ongoing process. The organizations that do it right have best-in-class ongoing programs to maintain and continuously improve their plans. The dynamic nature of risks requires constant adaptation to maintain the effectiveness of business continuity plans.

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APAC Retrospective: Learnings from a Year of Tech Outages, Restore: Repair vs Root Cause by David Ridge

PagerDuty

When an IT outage strikes, the primary concern is the rapid restoration of services. The correct action, especially in the face of a service outage, would be to opt for a swift rollback of the change that introduced the bug. The primary goal of operational teams should always be to minimise downtime and ensure business continuity.

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What Is Reputational Risk For Banks?

LogisManager

Consumers have come to expect 24/7 support when it comes to access and assistance with online banking; should you experience a service interruption or outage, customers may miss payments, which can prevent them from continuing a service, making a time-sensitive purchase or maintaining a good credit score. How protected is your system?

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More Than Meets the Eye: The Hidden Benefits of BC Planning 

MHA Consulting

It has to do with the activation and use of the incident management team. Many clients activate their incident management teams once a year, when they conduct their annual tabletop exercise. Some organizations we work with utilize their incident management team whenever there is a potential issue or non-DR outage.

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4 Ways To Ensure Reliability of Your Digital Services for GivingTuesday by Jesse Maddex

PagerDuty

More uptime means more donations on this critical day, as well as the ability to focus on delivering great digital experiences as opposed to remediating outages. With significant increases in traffic and donor activity, you’ll want to be sure your website and digital operations are ready for the load.

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4 New Product Announcements to Help Teams Do More with Less by Vivian Chan

PagerDuty

It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. Incidents are costly. To protect current and future revenue, companies have to deliver on customer expectations. Keep an eye out for this new experience on mobile and web later this year.

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