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Customer Centric Resilience in Account Management

Fusion Risk Management

For many continuity , risk, and resilience professionals, the last 2.5 Account Management. Thankfully, the wealth of resources that we have available to our customers along with the warmth and openness of our customer community truly makes my role as an Account Manager at Fusion unique.

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How Managed Services Overcome Barriers to Resilience 

everbridge

According to an Everbridge-commissioned research study in 2022, 65% of decision-makers agree that crises have changed significantly over time in regard to frequency, impact, and unpredictability; yet resilience responsibilities tend to be spread across organizations, with limited or no central oversight.

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Extending Automation Actions Across the PagerDuty Platform by Joseph Mandros

PagerDuty

To be ready for anything with increasing digital complexity and dependencies, operations must transform from being manual, rigid, and ticket queue-based, to a continuously improving system that focuses on outcomes and customer experience, delivers operational speed and resilience, and is heavily automated by machine learning and AI.

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Eradicating Change Management Outages with Pure Professional Services

Pure Storage

When critical operations and services can continue without interruption, enterprises can maintain continuous business operations. Recognizing this, Advanced Professional Services plays a crucial role in mitigating these risks and reducing the human element in change management by offering workshops and training.

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