Remove category
article thumbnail

5 Crisis-Causing Customer Service Mistakes To Avoid

Bernstein Crisis Management

Most practices see similar categories of issues popping up with some regularity, and you may want to put together an actual playbook with if/then reactions for common events.Part of prior prep is evaluating your own mental bandwidth for the day too. The BCM Blogging Team. www.bernsteincrisismanagement.com.

BCM 113
article thumbnail

All About BIAs: A Guide to MHA Consulting’s Best BIA Resources

MHA Consulting

We write a lot about BIAs in our blog and ebooks, and no wonder: the business impact analysis is the cornerstone of a sound business continuity program. prompting management to choose the most appropriate quantitative and qualitative impact categories, weighting those impact categories, etc.)

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

September is National Preparedness Month: Is Your Community Ready to Respond to a Severe Weather Event or Emergency?

National Fire Protection Association

Hurricane Idalia, which made landfall last week as a Category 3 storm, caused significant damage across parts of the southeastern United States, most notably in Florida’s Gulf Coast, and parts of Georgia, and South Carolina. A recent blog post highlights resources for facility managers.

article thumbnail

Planning to Reduce Crisis Overload

Bernstein Crisis Management

Planning to Reduce Crisis Overload ‍Image Source: FreeImages In today’s fast-paced world, organizations face a multitude of potential crises that can disrupt their operations and reputation, and the sheer volume and variety of these crises can often lead to a sense of uncertainty.

article thumbnail

Building Trust with our Customers with PagerDuty for PagerDuty: Crisis Response Management Operations by Jason Flint

PagerDuty

The good news is that the PagerDuty Operations Cloud can support your Crisis Response Management Operations for those next level threats. We know this because it’s what we use to manage the unpredictability of the global operating environment and to keep our employees safe.

article thumbnail

Business Continuity Guide for Smaller Organizations

Stratogrid Advisory

Note : Some sections of this article were previously published in our blog archives. Additionally, several members leading a BCM Program implementation may be chosen to form a Crisis Management Team (CMT), which will be responsible for managing disruptive business events and leading the organizational recovery efforts.

article thumbnail

Business Continuity Guide for Smaller Organizations

Stratogrid Advisory

Note : Some sections of this article were previously published in our blog archives. Section 2 - Business Continuity Management (BCM) Program Implementation. This team will consist of business and IT decision-makers and will form a Crisis Management Team (CMT). Typical members of a CMT are outlined later in this guide.