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3 Ways You Might Have a NOC Process Hangover by Hannah Culver

PagerDuty

OCTOBER 24, 2022

NOCs used to be the command center for technology issues. The alert is routed directly to the on-call person on the development team that supports the service, and the SME takes it from there. Imagine you’re an online retailer and your shopping cart function is down. Issue with networking? Route to networking.

Command Center 59
Command Center Communications Retail Mitigation 59
article thumbnail

3 Ways You Might Have an NOC Process Hangover by Hannah Culver

PagerDuty

OCTOBER 24, 2022

NOCs used to be the command center for technology issues. The alert is routed directly to the on-call person on the development team that supports the service, and the SME takes it from there. Imagine you’re an online retailer and your shopping cart function is down. Issue with networking? Route to networking.

Command Center 52
Command Center Communications Retail Mitigation 52
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