3 Ways You Might Have a NOC Process Hangover by Hannah Culver
PagerDuty
OCTOBER 24, 2022
NOCs used to be the command center for technology issues. The alert is routed directly to the on-call person on the development team that supports the service, and the SME takes it from there. Organizations need to call major incidents sooner to mitigate customer impact. Issue with networking? Route to networking.
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