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Overcoming the Challenges of Contact Center Data

Pure Storage

Prior to the pandemic, many enterprises were reluctant to fully move to contact center as-a-service (CCaaS) environments, despite the availability of the technology. For companies deploying CCaaS, these challenges are very real, propelling the need to carefully evaluate existing data storage. The Rise of CCaaS.

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Integrating Risk Disciplines: Business Continuity and Cyber Response

Castellan

While this has well been the case for the last several years, it’s certainly ever-more true in our post-pandemic world. As we reflect on lessons learned from our pandemic and multi-event response protocols, we can find many opportunities to improve business continuity practices to further solidify resilience. DOWNLOAD NOW.

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Making Environmental Stewardship a Priority for Business

BMC

IQAir’s 2020 World Air Quality Report found that 65 percent of cities around the world had better air quality in 2020 versus 2019, while 84 percent of nations reported better overall air quality—those improvements attributable to fewer people out in the world due to pandemic restrictions. Our waterways are also threatened.

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Making Environmental Stewardship a Priority for Business

BMC

IQAir’s 2020 World Air Quality Report found that 65 percent of cities around the world had better air quality in 2020 versus 2019, while 84 percent of nations reported better overall air quality—those improvements attributable to fewer people out in the world due to pandemic restrictions. Our waterways are also threatened.

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Business Continuity vs Disaster Recovery: What’s the Difference?

NexusTek

Unexpected downtime can be caused by a variety of issues, such as power outages, weather emergencies, cyberattacks, software and equipment failures, pandemics, civil unrest, and human error. Plan Design: Based on our evaluation, NexusTek will design a business continuity and data disaster recovery plan that will be optimized for your company.

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Why Protecting Endpoints is Vital Right Now & What to do about it

OffsiteDataSync

In March, cybersecurity firm PC Matic gathered up findings from a survey of nearly 6,000 employees nationwide, focused on trends related to cybersecurity and people that had been working remotely since the start of the pandemic. So keep these two things in mind as you evaluate how to protect the data of your remote employees.

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Structuring Remote and Hybrid Work to Drive Innovation

NexusTek

With the restrictions of the pandemic mostly behind us, businesses that were forced to adopt remote work are now free to decide whether to continue with remote work or return to in-person work. 2020, June 1). Structuring Remote and Hybrid Work to Drive Innovation. How virtual work is accelerating innovation. link] Tsipursky, G.