article thumbnail

Some Observations On The Baroness Mone of Mayfair OBE’s Crisis Management

Plan B Consulting

In this week’s bulletin, Charlie discusses the controversy surrounding Michelle Mone and her husband Douglas Barrowman, and provides some advice around how we can improve our crisis management. From humble roots, she built her fortune on the Ultimo bra in 1999, but sold her stake in the company in 2015. First of all, never lie.

article thumbnail

22/05/2015 Sorry Seems to be the Hardest Word

Plan B Consulting

Thomas Cook’s handling of the deaths of Robert and Christianne Shepherd nine years ago is an example of a company which got its crisis management very, very wrong and caused major damage to its brand and reputation. Whenever I am training I always point out ‘you can outsource the activity but not the risk’.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

22/05/2015 Sorry Seems to be the Hardest Word

Plan B Consulting

Thomas Cook’s handling of the deaths of Robert and Christianne Shepherd nine years ago is an example of a company which got its crisis management very, very wrong and caused major damage to its brand and reputation. Whenever I am training I always point out ‘you can outsource the activity but not the risk’.

article thumbnail

Cybercrime is Driving More Executives to Push Resilience Forward

Castellan

A report from Cybersecurity Ventures further quantifies just how lucrative cybercrime has become, saying it anticipates that cybercrime costs will increase by 15% each year over the next five years, and by 2015 will reach $10.5 trillion USD annually. That’s because disruptions like cybercrime don’t exist just within your IT department.

article thumbnail

One Disaster Leads to Another: The Loss of Thomas Cook

Plan B Consulting

I wrote a bulletin in 2015 on how they had mishandled this situation after Robert and Christi’s death to carbon monoxide poisoning whilst on a Thomas Cook holiday. Back in 2015 I wrote: ‘Occasionally in the news you hear a story and wonder how the organisation can get it so wrong when the solution seems so obvious.

article thumbnail

One Disaster Leads to Another: The Loss of Thomas Cook

Plan B Consulting

I wrote a bulletin in 2015 on how they had mishandled this situation after Robert and Christi’s death to carbon monoxide poisoning whilst on a Thomas Cook holiday. Back in 2015 I wrote: ‘Occasionally in the news you hear a story and wonder how the organisation can get it so wrong when the solution seems so obvious.

article thumbnail

Unlocking Resilience Podcast: William Shatner – Resilience Makes the Leader

everbridge

26:16 – Rescue 911 and crisis management. And along those lines, I wanted to congratulate you for receiving this 2015 Voice Arts Icon Award for Lifetime Achievement. William Shatner ( 27:04 ): That’s a perfect match for your company, 911 and the whole crisis management there.