Panic buying toilet roll – lesson identified or learned?
Plan B Consulting
MARCH 28, 2020
When I talk to Jacqui Semple, Head of the EPS and Resilience Lead at Angus Council, about incidents and the lessons learned from them, she always corrects me by saying they are ‘lessons identified’. We all know that supply chains are very fine-tuned and there is very little access capacity within them.
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