Mon.Sep 04, 2023

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Building Trust with our Customers with PagerDuty for PagerDuty: Crisis Response Management Operations by Jason Flint

PagerDuty

A critical partner in your supply chain just went down. An earthquake just hit your main operations hub. Breaking news about your organization just hit social media. Bad news first—there’s always another crisis or existential threat to your organization on the horizon. If you don’t have an established Crisis Response process and team in place, you’re running a high risk of failure.

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An Old Threat Returns…Computer Outage

Plan B Consulting

Charlie discusses the recent IT failure of NATS which caused numerous flight delays and gives an insight into why we should plan for a potential IT failure in our organisations. The failure of the NATS [1] (National Air Traffic Services) computer was one of the big stories of the week, with the import of one flight plan being enough to crash the air traffic system and cause flight chaos lasting several days.

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