All Outages Like British Air are ALWAYS Human Error!
Alternative Resiliency Services Corp
JUNE 6, 2017
It can’t be programmed and it can’t be learned from a book. Humans conflate Availability with Contingency Many outages are caused or exacerbated because ‘fail-proof’ systems failed. In the outage described above, the IT organization response was delayed by almost two hours and was initially sluggish.
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