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Customers Shouldn’t Live with Experience – They Should Love It

Pure Storage

For example, our technology partner VMware uses customer data in two ways to extend and modernize its CX. The company modernizes HR departments by putting B2C ease and innovation into B2B software, transforming disparate functions into value drivers. It’s a classic B2B pitfall—and a huge missed opportunity.

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New Tech Leader Survey Reveals Why the Time for Real-Time Operations is Now by Vivian Chan

PagerDuty

The adoption of DevOps and cloud technology has rotated around unlocking agility and scale as a competitive advantage to attain and keep these digital customers. As with any complex systems, technology will break down and trends show that digital incidents are on the rise across the board. But digital is hard.

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