Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40

Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40

Plan B Consulting

FEBRUARY 16, 2018

Throughout the incident, the company appears not to have engaged with its customers and definitely not with the media. In media interviews on TV about the incident, there was a representative from the FSA and JD Wetherspoon, but nobody from Russell Hume. As we all know, the best managed incident is one which never happens.

Media 52

Media Airlines Management Government 52

Plan B Consulting

FEBRUARY 16, 2018

Throughout the incident, the company appears not to have engaged with its customers and definitely not with the media. In media interviews on TV about the incident, there was a representative from the FSA and JD Wetherspoon, but nobody from Russell Hume. As we all know, the best managed incident is one which never happens.

Media 52

Media Airlines Management Government 52

Plan B Consulting

NOVEMBER 29, 2019

For many years I have slightly shied away from crisis communications. I have developed crisis management plans, emergency plans and business continuity plans at all levels, for a multitude of different organisations and industries.

Communications 40

Communications Media Crisis Management Airlines 40

Plan B Consulting

NOVEMBER 29, 2019

For many years I have slightly shied away from crisis communications. I have developed crisis management plans, emergency plans and business continuity plans at all levels, for a multitude of different organisations and industries.

Communications 40

Communications Media Crisis Management Airlines 40