Succeeding Amid Persistent Change as an Autonomous Digital Enterprise
BMC
FEBRUARY 1, 2023
Take Southwest Airlines (SWA) as a cautionary tale. The airline is reacting by providing frequent-flyer points to customers affected, launching a new sale to entice customers to fly with them again, and providing bonuses to impacted employees as part of their apology tour. Automation Everywhere is about driving efficiencies at scale.
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