How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences by Lisa Duckrow
PagerDuty
OCTOBER 27, 2023
You may recall what happened last December, as unprecedented delays and cancellations created logistical nightmares for many families across the U.S. In these critical moments, an organization’s operational resilience is tested. Travel companies can’t control the weather, but they can prepare for heavy demand amidst uncertainty.
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