The Cost of Increasing Incidents: How COVID-19 Affected MTTR, MTTA, and More by Hannah Culver
PagerDuty
OCTOBER 6, 2021
In this installment of our State of Digital Operations blog series , we’ll chat through how 2020 affected metrics like MTTR (mean time to resolve) and MTTA (mean time to acknowledge), burnout and attrition rates, and what leaders can do to improve the lives of their teams and their customers looking towards a digital future.
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