Capita Hack: A Case Study of What Not To Do …
Plan B Consulting
MAY 10, 2023
By Monday, some savers at Phoenix Life, a closed life insurance business, were unable to withdraw their funds, because part of the company’s systems had been provided by Capita[1]. The crisis communications principle of ‘it is not the initial event which causes the damage, it is the cover-up’, seems to be applicable here.
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