22/05/2015 Sorry Seems to be the Hardest Word
Plan B Consulting
MAY 22, 2015
Whenever I am training I always point out ‘you can outsource the activity but not the risk’. United Airlines broke David’s Taylor Guitar during a flight and after spending nine months trying to get compensation from the company, wrote the song ‘United Breaks Guitars’ which went viral with millions of hits on YouTube.
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