Although remote and hybrid work are now the norm, they can create gaps in your data security if you aren’t careful. Studies have shown a massive spike in the number of malware attacks since the start of pandemic. In fact, researchers measured 648 new malware threats every minute during Q4 2020, according to a report from McAfee.

Employees are accessing, sharing, and collaborating on content from their home network using their personal and mobile devices, but there’s a big security difference between using your phone for work at home versus a shared public space. In 2021, the cyber community saw a 667 percent surge in phishing emails related to COVID-19. Malware attacks are the most common undetected threat and can quickly spread across an organization, resulting in security and compliance issues.

When users can’t access files, work comes to a halt — customers can’t be served, development and production can’t proceed, and the business can’t function. With Citrix, you can protect data from attack without sacrificing productivity. Our technology enables frictionless, secure access to content for users, as well as visibility and flexibility to help admins take appropriate steps to secure the organization’s digital assets.

We at Citrix take content security very seriously and have taken important steps to quickly identify and check the spread of malware. We will be rolling out stricter security controls on Citrix ShareFile and Citrix Content Collaboration accounts. Any content identified as malicious will be quarantined. Certain user actions will be disabled to contain the spread of malware. Read on for an overview of the updates or check out our Citrix documentation.

Faster Scan Response Time

Customers can upload and collaborate on any file type and size without worrying about the danger of malicious content. Any file that gets uploaded to Citrix ShareFile / Citrix Content Collaboration is scanned for malicious content within industry benchmark speeds.

Reduce Risk and Control the Spread of Malware

Citrix reduces risk and protects users from further spreading of malicious content by quarantining the file. Certain actions will be disabled for the file like download and share. The image below shows how actions are disabled for the end-user.

Share and download actions are disabled for infected file

At the same time, the admin can guide users on next steps such as deleting the malicious content. The image below shows the automated message that the end user receives.

Guide users to delete the infected file

Detailed Alerts and Visibility for Admins

When malicious content is identified, Citrix ShareFile and Citrix Content Collaboration will send real time alerts to admins so the team can evaluate the threat and take immediate action. The email alert will give details about who uploaded the file, the type of malware, and more. To provide maximum flexibility to admins, we are also introducing a Quarantined Files section where details of all infected files uploaded to Citrix ShareFile or Citrix Content Collaboration can be accessed and appropriate action can be taken to reduce risk. The image below shows a quarantined folder in Citrix ShareFile.

Quarantined files in security section of Citrix ShareFile

Integration with Citrix Analytics for Security

Citrix ShareFile and Citrix Content Collaboration integrate natively with Citrix Analytics for Security to provide an extra layer of threat detection. Gain visibility into user behavior patterns across an organization such as details of shared links, downloaded files, or number of sign-ins from usual locations. Learn more about the insights available through our easy-to-use dashboard in our product documentation. Citrix customers can sign up for a free trial of Citrix Analytics for Security by filling out this inquiry form .

Learn More

Want to learn more about ensuring your organization’s security posture is strong. Check out this Citrix Fieldwork article on 6 security and privacy questions to ask yourself, and learn more about Citrix ShareFile and Citrix Content Collaboration.