Bernstein Crisis Management
NOVEMBER 2, 2022
5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.
The Rand Blog
NOVEMBER 2, 2022
Russia's nuclear saber-rattling has shifted the stakes of the war in Ukraine. But enabling Russia's blackmail doesn't prevent the catastrophic costs of nuclear escalation. It merely shifts those costs away from Russia and into the future, inviting other nuclear states to pull the same move for their conquests.
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Recovery Diva
NOVEMBER 4, 2022
From RAND: Lessons Learned from the COVID-19 Outbreak; Preventing and Managing Future Pandemics. (84 pp). “The coronavirus disease 2019 pandemic that began in late 2019 and continues as of the writing of this Perspective in summer 2022 has been the cause of both tremendous tragedy—in lives lost and economic hardship—and great triumph in the rapid development of effective vaccines.
Unitrends
OCTOBER 31, 2022
Demand for IT services has increased dramatically as environments evolve to support hybrid work in an always-on global market. Improving operational efficiencies is key to keeping pace with the demand without drastically increasing IT cost. Some examples include automating IT processes, such as patch and vulnerability management, and using remote monitoring and management (RMM) tools […].
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Security Industry Association
NOVEMBER 1, 2022
Patrick Russell – associate director of government relations – and Colby Williams – senior manager of government relations – will support the development and execution of SIA’s legislative and regulatory initiatives. SILVER SPRING, Md. – The Security Industry Association (SIA) has named Patrick Russell as its new associate director of government relations and Colby Williams as its new senior manager of government relations.
Continuity Professional Pulse brings together the best content for business continuity professionals from the widest variety of industry thought leaders.
Recovery Diva
NOVEMBER 3, 2022
From HStoday: DHS S&T Issues $1.9M Contract to Help FEMA Stabilize Community Resources in Disasters – The Department of Homeland Security (DHS) Science and Technology Directorate announced a $1,994,442 contract award to G&H International Services, Inc. (G&H International) to design, develop and implement a Community Lifeline Status System (CLSS) for the Federal Emergency Management Agency (FEMA).
National Fire Protection Association
NOVEMBER 2, 2022
As the holidays approach us some may wonder, do I need an electrical inspection to hang my holiday decorative lighting? The answer is maybe. I know, probably not the answer you were thinking. The decision to require an inspection often lies with the authority having jurisdiction (AHJ) along with any applicable laws. The AHJ will likely consider the type of lighting or wiring that is being installed when making the decision.
Acronis
NOVEMBER 1, 2022
Join us at the Acronis #CyberFit Summit 2022 and see how Acronis integrates with different popular service provider tools in a live environment. If you are a managed service provider and use more than three tools to manage your clients, this session is for you!
The Rand Blog
NOVEMBER 4, 2022
Ukraine could be prudent to manage expectations about potential Crimea outcomes. Kyiv and its Western partners might benefit from a careful analysis of choices.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Recovery Diva
OCTOBER 29, 2022
From the NY Times: Five Ways to Prevent the Next Sandy. When Hurricane Sandy deluged New York City, leaders promised bold action. Ten years later, it’s fair to ask: What, exactly, has been done? Another article on actions by the NY Port Authority.
Zerto
NOVEMBER 1, 2022
October may have come to an end, but the stranger disasters that organizations face are still happening every day and will continue to rise. Top Three Cyber Threats of 2022. This year, the top three shared challenges of organizations were: Ransomware and the rise of RaaS— Ransomware continues to increase yearly, with attacks happening every 11 seconds, and it is estimated to be a $265 billion industry by 2031.
Fusion Risk Management
NOVEMBER 3, 2022
As risk professionals, we talk a lot about building a culture of accountability and promoting our core values of integrity and trust. The programs that we design and nurture exist to keep our organizations safe – whether it be from threats like risk assumed by a third party, the global nature of our jobs, threats to our workforce by COVID-19, labor shortages, or cyberattacks.
National Fire Protection Association
NOVEMBER 1, 2022
When a fire protection system (non-potable water system) is connected to the public water supply, the systems are said to be cross connected. In some localities, cross connections may be prohibited or closely regulated by health authorities. Improperly protected water systems have the potential to lead to illness and even in some cases death. Federal regulations require states to provide quality water when it is intended for public consumption.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Recovery Diva
OCTOBER 30, 2022
From the Congressional Research Office: Disaster Survivor FAQ: FEMA Individuals and Households Program. (11pp).
The Rand Blog
NOVEMBER 1, 2022
A bakery in Washington, D.C., brings together service-disabled post–9/11 veterans, military spouses, and caregivers. For five months, they are immersed in an intensive entrepreneurial-focused business program. It's become a model for helping veterans and others in the military community reestablish their lives.
Pure Storage
OCTOBER 31, 2022
Predicting the chances for success of a chosen transformation initiative isn’t a black box. Often, it’s directly related to your people and their ability to apply critical thinking. But they need the space and time to do so. . In this article, I’ll take a high-level look at a common transformation pitfall, and explain how a flexible approach to consuming technology can help to avoid it.
National Fire Protection Association
OCTOBER 31, 2022
In September, the NFPA hosted a panel discussion exploring the role of digital tools in modernizing the skilled trades industry. Moderated by Katie Twist, NFPA Senior Marketing Manager, panelists Kyle Spencer, Director of NFPA LiNK®, Erik Hohengasser, Electrical Technical Lead, and Jonathan Hart, Fire Protection Technical Lead sat down to discuss industry trends, challenges, and the technologies that are moving the needle for tradespeople in various lines of work.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Citrix
NOVEMBER 1, 2022
Sometimes you need a general-purpose policy engine that unifies policy enforcement across the stack. That policy engine can give you a centralized decision-making entity for systems that involve multiple NetScalers or multiple distributed devices. Open Policy Agent (OPA) enables you … The post Open Policy Agent support for Kubernetes using Citrix Ingress Controller first appeared on Citrix Blogs.
The Rand Blog
NOVEMBER 4, 2022
This week, we discuss preparing for future pandemics; planning now for a negotiated outcome in Ukraine; insights from Ukraine that relate to Taiwan; the need for more data to help reduce law enforcement–related deaths; how China might react to U.S. posture changes; and using statistics to improve military force planning.
LAN Infotech
NOVEMBER 3, 2022
Improving Communications With Microsoft Teams’ New Scheduled Chat Feature. Key Points in This Article. Microsoft Teams allows users to schedule the chat messages they compose up to seven days in the future. Scheduled chat messages can be edited or deleted before sending as necessary. This feature, available for 1:1 Teams Chat conversations, can help users communicate more effectively in several ways.
Disaster Zone
NOVEMBER 1, 2022
Helping insurance companies price their policies and estimate damages.
Citrix
NOVEMBER 2, 2022
There has been no lack of exciting news coming from the Citrix and Google partnership this year. From introducing two new purpose-built Citrix DaaS editions in the Google Marketplace to rolling out new technical capabilities like Citrix Provisioning Service for … The post Announcing Europe-based Citrix DaaS control plane on Google Cloud first appeared on Citrix Blogs.
The Rand Blog
OCTOBER 31, 2022
For security cooperation to work, allies may need access to details of U.S. military plans and activities. But does the need for a clearly defined U.S. advantage prevent sharing information that may be broadly in the U.S. interest? Who should evaluate this advantage, and at what level?
BCM METRICS
NOVEMBER 3, 2022
Because technology is vulnerable to disruption—and disruptions are on the rise—every organization should devise manual workarounds for its critical business processes. An Eye-Opening Exercise Earlier this week I did a two-hour mock disaster exercise with a healthcare client. The scenario was, “A regional internet outage has occurred; you have no internet access to the outside […].
Disaster Zone
NOVEMBER 3, 2022
It is a debate happening now among journalists.
National Fire Protection Association
NOVEMBER 4, 2022
It’s the time of year when we’ll start to see Christmas Trees pop up all around. The colorful ornaments and bright lights add flare to almost any room and remind us that the New Year is just around the corner. As a fire inspector, this time of year adds a whole new twist. Christmas Trees, although festive also poses a very dangerous fire hazard. The thin needles spaced just far enough apart are easily ignitable and can lead to rapid fire growth.
The Rand Blog
NOVEMBER 3, 2022
Most rare earth elements and materials are sourced from overseas but China dominates extraction and processing. With closer multinational cooperation, the United States and its allies and partners could reduce vulnerabilities due to the dependency on China.
Pure Storage
NOVEMBER 1, 2022
Artificial intelligence (AI) and machine learning (ML) are increasingly popular subjects, but what’s the difference between the two? Let’s take a closer look at the two fields. In simple terms, AI is a wide field of technology that’s used to create intelligent machines, while ML is a subset of AI that uses algorithms to learn from data independently of human intervention. .
Disaster Zone
NOVEMBER 3, 2022
There will be lessons for others in catastrophic disaster recovery.
Solutions Review
NOVEMBER 4, 2022
This is part of Solutions Review’s Premium Content Series, a collection of contributed columns written by industry experts in maturing software categories. In this submission, Pure Storage CTO Andy Stone offers an introduction to tiered resiliency architectures for fast ransomware recovery. Ransomware attacks are increasing at an unprecedented rate while the level of their sophistication continues to rise.
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