The cabin attendant smiled her best, looking into the passenger’s eyes (as she was told to in her soft skills training session), wished a very pleasant evening, and he chose to ignore her, completely. Of course she deserved a better response from her passenger, she was doing her 5th. consecutive shift that day…
The waiter at table no. 10, a young boy of no more than 19, took the order. He didn’t exactly understand the guest’s pronunciation, was not taught about this wine in his tier 4 hotel management institute. “Sangiovese” was the originally ordered wine, he returned with two glasses of Sauvignon Blanc. The guest took two quick sips, and picked up the wine glass, and started walking towards the restaurant manager…
The billing assistant had printed the invoice with all 82 items. While tallying, the customer noticed a price difference in the bottle of detergent. He banged the pack on the counter, asking for a complete refund, and to meet the store manager…
The car workshop mechanic knew that he was going for a kill. The NRI lady in her 40’s with nail extensions and designer denims will pay for her German SUV in shining black. He smiled through his braces, ‘that will be Rs.72000 ma’am for all four wires near your wheels, there are rat-bites on all those wires.
The orthodontist had just finished a RCT procedure with a young client, an MNC executive in his 30’s. She asked him his choice of dental cap, he had settled for a composite fill and cap, the cheaper option of the two.
The delivery executive was running 40 minutes behind schedule, the restaurant manager had called five times, and the chef had called too. The phone was ringing again inside his trousers pocket. He reached out for his phone while riding his bike…
The driver in a ride hailing app stealthily switched off the AC, while his passenger was sweating in the back seat, busy on a long call. He thought, Bangalore weather doesn’t require an AC. It was 2 pm on a mid-February day. The passenger finished his call and noticed…
The upscale beer shop sales staff was packing a half crate of craft beer for a regular customer at the store outside the airport terminal. He knew the beer was about to expire and there was a latest batch of the same Wheat beer resting peacefully at the store area in the back of the cooler. He was instructed by his store manager to sell the old stock first…
The Loan Sales Manager had completed the loan docket for a Rs.1 Cr. Application, he had collected all application related documents, the PDC’s and the signatures. He had just reached the office and noticed that he missed out on collecting one signature from the customer in the MCLR form…
The housekeeping assistant in the plush Goa hotel was called by his Manager, based on a customer feedback mentioning stains on the bath linen in an Executive suite. He was told to go to the room, apologize to the guest, and get this sorted ASAP. He hurriedly went back and rang the bell of that suite…
The spa masseur had finished a 60 minutes full body aromatic oil massage for a middle aged man. The man woke up from a deep slumber & requested the girl, ‘could you please use a hot towel to remove the oil from my body?’ The girl knew that already there was a customer waiting for the next time slot…
Seat number 5 Charlie had asked for a green tea. The Lead cabin attendant knew that her airline served French press to this class of pax, but no green tea. She requested the customer for a minute’s wait time & walked up to the galley. She opened her Michael Kors bag…
The Executive Chef was on a call when the young Chef the cuisine came running to him. “Chef, the dessert for 2000 diners tonight have gone bad, the rasmalai we had prepared is smelling a little.’ The Executive Chef smiled and said, “Don’t worry, tonight we’ll serve baked chhena khoya (cottage cheese) with chopped Alphonso Mangoes to our guests. Call the mango vendor”…
The Saree store in Ahmedabad had a reputation for its amazing service. The senior staffer saw a customer purchased an expensive Gharchola (a signature print from the region) saree for his wife, and was paying for it at the cash counter. He gently asked him for the saree and thirty minutes of his time. He wanted to get it steam pressed and polished…
arunprakashray 