USPS Faces Another Crisis Communications Crunch
Bernstein Crisis Management
JUNE 29, 2021
Breaking down a reputational tough spot. The United States Postal Service (USPS) has seen no shortage of crisis communications challenges connected – directly or tangentially – to its strange status as a business enterprise operated by the federal government. Though most will say out loud that they have low expectations from the USPS, it only takes witnessing someone receiving a package from across the country one day late or a bit banged up to hear their displeasure and realize how
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