Bernstein Crisis Management
FEBRUARY 9, 2021
Once you’ve been in this business long enough you can’t seem to avoid spotting crisis management lessons everywhere. Now, after spending years out of the limelight, Heigl is making a return, and she’s using classic grassroots crisis management tactics to pave the way. Erik Bernstein.
Plan B Consulting
JUNE 15, 2015
After commenting on so many organisations that get their crisis management wrong, it is refreshing to see an organisation which in the main have got their response to a serious incident right! Nick Varney, Chief Executive of Merlin Entertainments, took responsibility for all media interviews and was an excellent spokesperson.
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Plan B Consulting
JUNE 15, 2015
After commenting on so many organisations that get their crisis management wrong, it is refreshing to see an organisation which in the main have got their response to a serious incident right! Nick Varney, Chief Executive of Merlin Entertainments, took responsibility for all media interviews and was an excellent spokesperson.
Plan B Consulting
DECEMBER 6, 2021
They have to be well planned and executed to make sure that they are a good learning opportunity and not treated by the team as ‘Escape Room’ meets ‘Crystal Maze’ type entertainment. Incident teams need to build ‘muscle memory’ of how and how not to respond to an incident – a SIMEX is an excellent way to achieve this.
Plan B Consulting
DECEMBER 6, 2021
This is difficult for an incident team (see my bulletin “The Future of Incident & Crisis Management Rooms Post COVID – In a Hybrid Working World” ), but this is a very likely future of incident management, so the team just have to practice getting better at managing an incident with half the team in the room and half on video conference.
Plan B Consulting
DECEMBER 6, 2021
This is difficult for an incident team (see my bulletin “The Future of Incident & Crisis Management Rooms Post COVID – In a Hybrid Working World” ), but this is a very likely future of incident management, so the team just have to practice getting better at managing an incident with half the team in the room and half on video conference.
Plan B Consulting
JUNE 7, 2017
In the diagram above, you can see some of the issues which need to be managed after the emergency response phase is over. You can add value by producing a crisis management or incident plan which will deal with these issues. Managers are always looking for interesting topics to cover on staff away days.
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