You will learn so much from listening to a truly international expert on risk and crisis communications, along with “outrage management.” I’m in love with Peter Sandman. He is just so “right on” in what he advises on how we need to learn to communicate better in different situations.
If you think you know it all, then skip to the second half and listen to what he has to say about public health and COVID-19 communications. I think you will be as surprised as I was — and I now believe he is right about how public health has their priorities wrong, and it caught up with them to our long-term detriment.