Welcome to our latest Citrix Knowledge Center update, where we share new and updated content for top trending questions and technical issues. Our thanks to all who continue to provide feedback. We’ve got you covered!

In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.

Let us know if you’d like to see additional topics or general feedback covered in our updates by leaving a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.

Visit the Citrix Knowledge Center for easy access to all our support resources.

Micro-Learning Videos

Our micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security solutions that will help you solve common issues quicker. Check out the full list of videos today!

Self-Service Chatbot

Our chatbot continues to evolve with improved question/answer flows and recommendations. You can easily interact with it in the customer portal or on any Knowledge Base article. Give it a go, and remember, we would love to hear your feedback!

Citrix Virtual Apps and Desktops

Articles

How Do I Configure Cloud Connector to Support a Web ProxyThis article details steps for configuring the Citrix Cloud Connector to support a web proxy.

Application Categories in WorkspaceThis article shows how to access application categories in Citrix Workspace.

Micro-Learning Videos!

How to use Citrix Scout Health Check

How to address common profile issues

Tools and Guides

Citrix Health Assistant The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides a GUI and supports operation from the command line.

Profile Management Quick Start Guide This guide provides a quick reference for installing and configuring Profile Management.

Windows 10 Optimization Guide The Citrix Optimizer tool provides an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.

Communication ports used by Citrix technologies This article provides an overview of common ports used by Citrix components and that must be considered as part of your networking architecture.

App Delivery and Security

Articles

ADM – Failed to allocate requested capacity for MPX/SDX or VPX to create in SDX This article provides instructions on how to fix failure to allocate capacity for MPX/SDX or VPX.

HDX Adaptive Transport Configuration for Gateway Service This article provides guidance on how to configure HDX adaptive transport via Gateway Service for Citrix Workspace app clients.

Error “Relay State and response does not match with roll in action”This article provides instructions on how to fix the following error: “Relay State and response does not match with roll in action”

Micro-Learning Videos

How to update an existing certificate

How to upgrade your Citrix ADC using CLI

Tools and Guides

Citrix Networking SSL/TLS Best Practices Get best practices, as well as an in-depth technical paper on validating existing certificates.

Citrix ADC Pooled Capacity Validated Reference Design Review this reference guide for help with designing and implementing Pooled Licensing.

Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model This guide covers how to convert perpetual licenses to Pooled Capacity.

Citrix Content Collaboration

Articles

Generate an Application-Specific PasswordThis article provides guidance on how to create an application-specific password for legacy Citrix ShareFile tools.

RightSignature “Documents all required mergefields must be completed” This article provides a solution for when a user is filling out merge fields and receives the following error: “Documents all required mergefields must be completed.”

Tools and Guides

Citrix Files Migration Tool This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.

Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops Get step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.

Citrix Endpoint Management

Articles

Upcoming Deprecation of MDX Toolkit This article provides information on the upcoming deprecation of MDX Toolkit, targeted for September 2021. MAM SDK will be the new method for managing enterprise applications.

How to renew or request an SSL Certificate in Citrix Endpoint Management (XenMobile) Server This article describes how to request or renew an SSL certificate for Citrix Endpoint Management (XenMobile) Server.

Micro-Learning Videos

How to enable certificate management on Citrix Endpoint Management – Android devices

How to configure advanced VPN management with Citrix Endpoint Management – Android devices

Tools and Guides

Migration from Android Device Administrator to Android Enterprise Our step-by-step guide will show you how to move from a legacy device administrator to Android Enterprise.

MAM SDK OverviewThis section provides an overview on MAM SDK, which is replacing MDX toolkit in the near future. It will require creating apps calling APIs directly instead of wrapping.  

Autodiscovery Service Migration FAQ — This article provides information on a recent migration of the ADS service and legacy records.

Endpoint Management Analyzer Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.

Previous Knowledge Center Updates

Check out all our 2021 Citrix Knowledge Center updates at the links below:

What’s new with the Citrix Knowledge Center – April 2021 includes resources how to solve invalid RDS CAL errors; solve start menu issues after applying Citrix WEM app security rules; applying new license to Citrix ADM; solve “cannot complete your request” error due to DNS; solve “Failed to load folder” error; instruction on how to solve uploading enterprise apps to Google Play Store; and much more!

What’s new with the Citrix Knowledge Center – March 2021 includes resources on how to control launch of apps using vPrefer; resolve Microsoft Office rearm error; best practices for upgrading Citrix ADC or Citrix Gateway; Citrix ADC and Citrix Gateway compatibility matrix; Citrix Files SSO error solution; configuring SSO for ShareFile on Cloud Endpoint Management; and much more!

What’s new with the Citrix Knowledge Center – February 2021 includes common resolutions to “Cannot complete your request” and resources that show you how to upgrade Citrix ADC in a HA pair; generate app-specific password in Citrix ShareFile; create enrollment profiles in Citrix Endpoint Management; and much more!


Disclaimer: The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.