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Choosing the Right Crisis Leader

BryghtPath

In April 2017, the internet exploded with the viral video of a passenger being dragged from United Express Flight 3411 by security and law enforcement officers in Chicago after refusing to exit the aircraft after the flight had been overbooked. The aftermath of this incident resulted in a significant reputational crisis for United Airlines.

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ICO fines British Airways £20 million for data breach affecting 400,000-plus customers

Behavior Group

ICO fines British Airways, data breach, cyber attack An ICO investigation found that the airline was processing a significant amount of personal data without adequate security… Continue reading.

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British Airways under fire for leaking passenger info in links

Behavior Group

British Airways has come under fire from the security community again, this time after a vulnerability in its e-ticketing system was found to be exposing passenger’s personal information leaking passenger info in links Security firm Wandera claimed in a blog post yesterday that the airline was sending out unencrypted check-in links to customers which (..)

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Succeeding Amid Persistent Change as an Autonomous Digital Enterprise

BMC

Take Southwest Airlines (SWA) as a cautionary tale. The airline is reacting by providing frequent-flyer points to customers affected, launching a new sale to entice customers to fly with them again, and providing bonuses to impacted employees as part of their apology tour.

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Drones – A New Business Continuity threat

Plan B Consulting

CCTV may alert you to an attack, but it is the physical barrier that slows or stops the attacker, at least until the security response can reach the breach location. The use of kamikaze or drone-dropped munitions changes the security dynamic. The Saudi attack led to approximately 5.7

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How SIA’s Counter-UAS Working Group Is Addressing Evolving Drone Threats

Security Industry Association

Department of Homeland Security (DHS) and the Secret Service, limited exceptions to these laws to conduct counter-drone missions protecting government facilities, personnel and key functions. This significant impact to public safety and government security would be just one of many negative consequences of a government shutdown.

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Is this the end of Ryanair?

Plan B Consulting

This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines. Competition within the cheap airline sector is hotting up with the entry of Norwegian.