Bernstein Crisis Management

JANUARY 30, 2024

Reputation Management During Crisis Strong reputation management during crisis situations is critical today. While many of the resources out there will proclaim the need for immediate full transparency and constant communications through all channels, the truth is that this approach can sometimes create more trouble than it resolves. In order to make reputation management during crisis effective, you need to recognize the importance of balancing openness with strategic discretion.

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Bernstein Crisis Management

JANUARY 16, 2024

Financial Crisis Management and Your Reputation When the term “financial crisis management” springs to mind, it often conjures images of plummeting stock prices, emergency board meetings, and frenzied efforts to safeguard assets. While there’s no denying the importance of addressing the finances in a financial crisis, there’s another crucial aspect that’s frequently overshadowed by the monetary turmoil — the impact on public relations and reputation.

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Bernstein Crisis Management

JANUARY 10, 2024

Elevate Your Business with Proactive Crisis Preparedness In the business world, the unexpected lurks around every corner. Disruptions come without warning, carrying the power to shake your organization to its core. That’s why embracing crisis preparedness is not just wise — it’s also a critical component of savvy business operations. As we navigate an ever-more complex business environment, let’s examine why your organization should integrate robust crisis preparedness into its day-to-day operat

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Bernstein Crisis Management

JANUARY 5, 2024

Celebrating 30 Years of Bernstein Crisis Management The big three-oh! This year, Bernstein Crisis Management celebrates thirty years in business, and thirty years of proving critics who weren’t shy about proclaiming, “You can’t manage a crisis!”, wrong. As we celebrate this milestone, I’d like to take a moment to reflect on our journey, the evolution of crisis management, and the ever-increasing relevance of our work in today’s world.

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Bernstein Crisis Management

JANUARY 2, 2024

Why 2024 Should Be the Year of Crisis Preparedness for Your Brand We’re going to pose a question here and, while it’s not a terribly complicated one, if you’re reading this post because you truly care about your own organization’s wellbeing then we’d suggest you stop, take a minute and really think about your answer. Ready?

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Bernstein Crisis Management

DECEMBER 27, 2023

Crisis Management Team, Assemble! While being on a crisis management team may not be quite as glamorous as joining the Avengers in battling interdimensional threats, I don’t think it’s over-selling to say that the members of the crisis team can and frequently do hold the fate of their organization, and at least the immediate future of those who rely on it for goods, services, and employment, in their hands.

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Bernstein Crisis Management

DECEMBER 13, 2023

Crisis Management Quotables…on the Ones You Don’t See Coming “The crisis you have to worry about most is the one you don’t see coming.” — Mike Mansfield, Former Senate Majority Leader and diplomat The Unpredictable Nature of Crises This quote from Mike Mansfield, American diplomat and Senate Majority leader from 1961-1977, highlights a vital truth in crisis management: the most daunting crisis is the one you never see coming.

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Bernstein Crisis Management

NOVEMBER 29, 2023

Why Crisis Management Planning Should Be On Your To-Do List In a competitive market regularly impacted by events which disrupt the ability to operate, a volatile social climate, and rapidly shifting consumer expectations, what separates businesses that thrive and those that struggle is often their preparedness for crises. Crisis management planning is the strategic process of preparing for situations can threaten to interrupt reputation, operations, or the financial bottom line.

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Bernstein Crisis Management

NOVEMBER 16, 2023

Choosing the Right Crisis Management Agency In modern business having a reliable crisis management agency by your side is not just a safety net; it’s a strategic necessity. Whether you’re dealing with a PR fiasco, a legal challenge, or a social media mishap, the right agency can be the difference between a quietly resolved issue and a full-blown corporate catastrophe.

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Bernstein Crisis Management

NOVEMBER 13, 2023

Crisis Communication Examples – The Good and the…Not So Good In the realm of public relations and brand management, crisis communication plays a critical role. A well-handled crisis can significantly mitigate damage to a brand’s reputation, while a poorly managed one can amplify the negative impact. This post will explore some notable crisis communication examples from well-known brands in recent years, highlighting both effective and…let’s just say “not so ef

Communications 173

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Bernstein Crisis Management

OCTOBER 17, 2023

Brand Crisis Management: Protecting and Repairing Your Reputation In today’s competitive market, where a brand’s reputation can be its most significant asset or its Achilles’ heel, mastering brand crisis management is more crucial than ever. Brands that prioritize effective crisis management strategies are not only better equipped to navigate challenges but also stand to enhance their reputation in the process.

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Bernstein Crisis Management

SEPTEMBER 18, 2023

Crisis Response 101: Mastering the Art of Firefighting in Business We’ve all seen those intense firefighting scenes in movies where the hero braves the flames, makes the right decisions, and saves the day. While in an actual fire you’d be turning to real-life firefighters to handle the action (shout out to our readers working in various fire response services around the globe), when your reputation’s in flames crisis response efforts will be in your hands!

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Bernstein Crisis Management

SEPTEMBER 7, 2023

Why a Crisis PR Firm is Vital for Brand Resilience In the dynamic world of business, maintaining a pristine reputation is both an art and a science. While every company endeavors to build a robust brand, unforeseen events can sometimes threaten that image. Enter the crisis PR firm, a guardian of your brand’s reputation. In this piece, we’ll delve into the pivotal role these firms can play firms and illustrate their significance with real-life examples.

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Bernstein Crisis Management

SEPTEMBER 5, 2023

The Mechanics of Effective Crisis Management Navigating Challenges with Precision Effective crisis management operates like a well-oiled machine, allowing you to successfully take on unforeseen challenges. Let’s delve into the mechanics behind this process and how it empowers organizations to navigate complexities with precision. Understanding Crisis Management: A Methodical Approach At its core, crisis management is a methodical approach to preventing, addressing, and mitigating impact fr

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Bernstein Crisis Management

SEPTEMBER 6, 2023

The Importance of Business Continuity in M odern Enterprises Business Continuity and Crisis Management Go Hand in Hand In an era marked by rapid technological advancements and unexpected global events, ensuring uninterrupted business operations—termed “business continuity”—is paramount. We think you’d agree that a long-term business interruption is a crisis, thus it’s only logical to conclude that business continuity and crisis management go hand in hand.

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Bernstein Crisis Management

AUGUST 10, 2023

How Crisis Simulations Strengthen Crisis Management ‍Crisis simulations are becoming increasingly popular among organizations, as they offer a unique opportunity to test leadership teams’ ability to respond to crises effectively. These simulations involve creating hypothetical crisis scenarios that test the team’s ability to follow their crisis plan faithfully and make key decisions in a timely manner.

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Bernstein Crisis Management

AUGUST 11, 2023

The Benefits of Effective Crisis Communication Training Here at Bernstein Crisis Management we like to think of crisis communication training an essential toolkit for the uncharted waters of unforeseen challenges. Let’s delve into why crisis communication training is a beacon of guidance in the realm of uncertain scenarios. The Necessity of Crisis Communication Training Imagine your organization facing a sudden storm – a public relations nightmare, an online backlash, or an unforeseen inci

Communications 156

Communications Crisis Management BCM Media 156

Bernstein Crisis Management

AUGUST 8, 2023

The Crucial Role of Rapid Crisis Response in Effective Crisis Management In the fast-paced world we live in, crises can sometimes arise unexpectedly and escalate rapidly, posing significant threats to businesses, reputations, and even safety. A well-executed rapid crisis response is not just a strategic move; it’s a critical element of effective crisis management and communications.

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Bernstein Crisis Management

JULY 5, 2023

Aligning Crisis Management Strategies with Objectives Introduction to Crisis Management Strategies Crisis management strategies are a crucial part of any business plan. They provide a roadmap for navigating unexpected challenges or disruptions, minimizing damage, and ensuring a swift return to business as usual. However, not all strategies are created equal.

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Bernstein Crisis Management

JUNE 26, 2023

Planning to Reduce Crisis Overload ‍Image Source: FreeImages In today’s fast-paced world, organizations face a multitude of potential crises that can disrupt their operations and reputation, and the sheer volume and variety of these crises can often lead to a sense of uncertainty. How can businesses plan for every possible issue that may arise?

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Bernstein Crisis Management

JUNE 15, 2023

Looking before you leap is Crisis Management 101 Interest in issues related to societal change, topics like diversity and inclusion, among others, is at an all-time high, and we’re seeing engagement on those issues steadily rise. This rise is being driven by a constant barrage of events, like the Supreme Court decision on affirmative action that’s still pending at time of writing for this blog, that force hot-button issues into daily conversation.

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Bernstein Crisis Management

MAY 19, 2023

Crisis Management Explained: A Comprehensive Guide Crisis management is a crucial aspect of running a successful organization. In today’s unpredictable and rapidly changing world, businesses must be prepared to handle unexpected events that can disrupt their normal operations, harm their reputation, or threaten their survival. This comprehensive guide will explore the various aspects of crisis management, including its definition, the importance of having a crisis management plan, the diff

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Bernstein Crisis Management

APRIL 3, 2023

Navigating the Unexpected: How a Crisis Communications Agency Can Protect Your Brand As a business owner, it can be easy to get caught up in the day-to-day operations of your company. However, it’s important to remember that unexpected crises can occur at any moment, and it’s crucial to have a plan in place to protect your brand. That’s where a crisis communications agency comes in.

Communications 113

Communications Crisis Management Media Mitigation 113

Bernstein Crisis Management

MARCH 29, 2023

Benefits of Having a Crisis Management Plan In today’s fast-paced business environment, companies are constantly facing a wide range of challenges that can impact their operations and financial bottom line. These challenges can range from natural disasters, cyber attacks, product recalls, and even employee misconduct. When such issues arise, it is essential for businesses to have a crisis management plan in place to minimize the impact of the crisis and ensure business continuity.

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Bernstein Crisis Management

MARCH 21, 2023

The 3 Quickest Ways to Improve Crisis Prevention Success Rates The least damaging crises are those you prevent altogether or for which, at a minimum, you have crisis prevention systems and processes in place to minimize damage that can’t be totally avoided. Very logical, right? Factually, in our experience, most organizations still remain dramatically underprepared for crises.

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Bernstein Crisis Management

FEBRUARY 15, 2023

Crisis Communication Strategy: First 5 Things To Do When a Crisis Breaks A major part of any crisis communication strategy is doing the preparedness and prevention work before you find yourself facing true crisis-level events that threaten to harm people or property, seriously interrupt operations and/or damage reputation. While I’ll certainly hope not many need to put these techniques into action anytime soon, the reality is that every business encounters a real deal, can’t-avoid-it, crisis at

Communications 113

Communications Crisis Management BCM Management 113

Bernstein Crisis Management

JANUARY 26, 2023

Crisis Communications Firm’s Tips For Navigating Tough Conversations The occasional tough conversation is a part of doing business. Though these aren’t the task you’ll handle most frequently, it’s important to recognize that the way you handle those discussions can often determine whether you have an operational issue to address or face a full-blown crisis that threatens your reputation, your ability to operate, and your bottom line.

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Bernstein Crisis Management

JANUARY 19, 2023

5 Puzzling Aspects of Media Relations Through decades of work assisting with media-related crisis communications and media training spokespeople who are facing daunting tasks like live nationwide news interviews, we’ve come to realize that many people assume there are a standard set of rules which all reporters must follow. In truth, most of these “rules” — things like actually keeping ‘off the record’ comments, well, off the record — simply don’t exist!

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Bernstein Crisis Management

JANUARY 4, 2023

5 Online Reputation Management Tips Every Business Should Know. Reputation is an incredibly valuable business asset, and these days the fate of that asset will often be decided online. Before you can even begin to consider how to best protect and grow your reputation, you need to get familiar with one of the basics of modern crisis management – monitoring the internet and social media.

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Bernstein Crisis Management

DECEMBER 5, 2022

Crisis Management in Esports. As the esports industry continues crossing into the mainstream it’s time for top orgs to make crisis management and crisis communications efforts a part of daily business. Esports, or competitive video gaming, is a 1.4 billion dollar market with forecasts showing it could easily reach nearly $2 billion by 2025. Whether you’re a gamer or not, it’s likely you’ve come across some extension of this universe – maybe through a family member w

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Bernstein Crisis Management

NOVEMBER 2, 2022

5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.

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Bernstein Crisis Management

NOVEMBER 1, 2022

Why It Pays To Educate Employees On Crisis Management. Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you need everyone to understand what’s expected of them, from crisis prevention through response and recovery. Having a well-prepared staff is key to avoiding crises where you can … and responding effectively where you can’t.

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Bernstein Crisis Management

OCTOBER 20, 2022

The Rage Trend Continues. Are your reputation management efforts taking heightened emotional states into account? There’s been a running theme in conversations with clients over the past couple of years — people out there are angry! “Hey, thanks for the keen observation, I hadn’t noticed!”, you may say with quite a bit of (well deserved) sarcasm.

Crisis Management 147

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Bernstein Crisis Management

OCTOBER 1, 2022

5 Tips To Help You Prepare For Online Reputation Management. I think we’d all agree any complex task goes a lot better when the proper tools and training are in place before you decide to get started, right? While it’s easy to put online reputation management on the back burner when it’s smooth sailing for your business, laying the groundwork is critical to succeeding when the inevitable storm appears on the horizon.

Management 124

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Bernstein Crisis Management

JUNE 14, 2022

Don’t ignore the warning signs! Most would agree that it’s become an established best practice to make crisis management a part of day-to-day business, but we know the reality is that busy people have to prioritize their time, and not everyone has room on their plate to deep dive their own crisis-readiness or reputation every single day.

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Bernstein Crisis Management

MAY 26, 2022

Reduce the odds a single review turns into a truly damaging issue. We see a lot of advice shared about the things you SHOULD do when you get a bad review, but how about a bit of crisis prevention focused advice to match? A key part of handling any negative situations online is making sure you don’t worsen the situation while trying to fix it, and that’s why today we’re going to talk about the 5 thing you should NEVER do when you get a bad review.

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Bernstein Crisis Management

MARCH 9, 2022

When the people speak, corporations listen. Shell has joined a long list of companies being forced by public pressure into crisis management over not taking the hint to back out of business ventures with Russia as the invasion of Ukraine escalated. Thought it didn’t violate any official Western sanctions, Shell’s March 4 purchase of 100,000 metric tons of flagship Urals crude from Russia (at a reported record discount) did not go unnoticed by consumers, politicians, and influencers,

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