2010 Mitigation Outage Response Plan 
Plan B Consulting
JANUARY 11, 2019
As a result, there seemed to be no consensus on how to mitigate the threat. Lessons learned from the British Airways IT outage last year should have meant that in this instance the airport should have been able to provide a place of comfort for stranded overnight passengers, and to avoid leaving passengers sat for hours on planes.
Plan B Consulting
JANUARY 11, 2019
As a result, there seemed to be no consensus on how to mitigate the threat. Lessons learned from the British Airways IT outage last year should have meant that in this instance the airport should have been able to provide a place of comfort for stranded overnight passengers, and to avoid leaving passengers sat for hours on planes.
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